Part-Time Customer Service Agent for a Floral Delivery Company

338918

Requirements
2 Years of Experience
Software/platforms required:  Authorize.net , AirCall , Slack, WhatsApp, Zendesk , Tableau

Excellent verbal and written communication skills.

Strong active listening and problem-solving abilities.

Patience, empathy, and a customer-first attitude.

Soft sales skills

Ability to multitask, prioritize, and manage time effectively.

High school diploma or equivalent.

Proficiency with computers and the ability to learn new software.

The agent needs to have a neutral accent and a good command of the English language.

Responsibilities
Job Summary: We are seeking experienced Customer Service Representatives to join our team. The primary role is to interact effectively, addressing customer needs, resolving issues, answering inquiries through various designated communication media, and taking advantage of upselling opportunities to boost our sales.

Key Responsibilities:
Respond to customer inquiries and requests in a timely, professional, and courteous manner to achieve satisfaction and provide solutions.

Provide accurate information regarding products, services, and company policies.

Troubleshoot and resolve customer complaints or problems, escalating complex issues when necessary.

Keep detailed records of customer interactions, transactions, comments, and complaints.

Follow communication procedures, guidelines, and policies set by the campaign."

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

 Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

 When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

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Your First 30-60-90 Days at LTVplus: What to Expect