Business Analyst

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As a Business Analyst in our Document Management Unit, you will play a key role in driving improvements to our document management platform and related business processes. You will work at the intersection of business and technology, helping transform requirements into practical solutions that improve efficiency, compliance, and customer experience across the organization.

Working closely with Product Owners, Process Specialists, IT teams, and other stakeholders, you will identify opportunities for improvement, support change initiatives, and ensure that solutions deliver real business value.

• Drive business analysis activities related to our document management platform, including system enhancements, process improvements, automations, and regulatory changes

• Gather, analyze, document, and manage business requirements throughout the change lifecycle

• Prepare business cases, specifications, user stories, process documentation, and other analysis artifacts

• Support solution delivery through testing activities, including functional testing, regression testing, and user acceptance testing

• Act as a bridge between business and technical teams, ensuring a shared understanding of requirements and expected outcomes

• Analyze business processes, identify improvement opportunities, and help implement effective and sustainable solutions

• Perform root cause analysis and provide actionable recommendations to improve operational efficiency and customer experience

• Support incident resolution and contribute to the implementation of mitigation and improvement actions

• Collaborate with stakeholders to prioritize initiatives and ensure delivery aligns with business objectives

• Maintain visibility of ongoing work through Jira boards, dashboards, and reporting

• Contribute to risk management, regulatory compliance, audit activities, and business continuity processes

• Continuously look for opportunities to simplify processes, optimize solutions, and improve ways of working

• Experience working as a Business Analyst or in a similar role, supporting business process improvements, system enhancements, or digital transformation initiatives

• Strong skills in gathering, analyzing, documenting, and managing business requirements throughout the change lifecycle

• Experience working closely with both business and technical stakeholders, translating complex needs into clear and actionable requirements

• Practical experience participating in IT change initiatives, including testing, validation, and successful solution implementation

• Ability to present complex topics in a structured and understandable way to both technical and non-technical audiences

• Experience with process analysis, problem solving, and identifying opportunities for optimization and automation

• Understanding of Agile ways of working and experience using tools such as Jira

• Strong analytical mindset, attention to detail, and a proactive approach to solving problems

• Excellent collaboration and stakeholder management skills

• Awareness of IT systems, services, and operational processes

• Fluent English is required in spoken and written communication due to working on Pan-Baltic level 

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

• Gross salary. 2,750-4,130 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 25th of October. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!