Digital Sales Manager

About Luxehouze

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Digital Sales Manager who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Success Looks Like Here

People who succeed at Luxehouze typically:

• Take ownership without being asked
   They step in when something breaks and follow through until it’s resolved.
• Think in results, not effort
   They focus on impact, quality, and business outcomes — not just inputs.
• Adapt quickly and learn fast
  They adjust based on data, feedback, and changing priorities.
• Communicate clearly and early
   They raise risks, ask questions, and align stakeholders proactively.
• Operate well under pressure
   High standards and accountability energize them rather than slow them down.

What Will Be Challenging

Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible
• Problems may be ambiguous and fast-moving
• Priorities can change as the business scales
• Feedback is direct and frequent
• Performance is measured by results, not intentions

If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

What You Will Own

In this role, you will be accountable for:

• Create and implement effective digital sales strategies to reach business goals.
• Identify new opportunities for sales growth across various digital channels such as e-commerce websites, mobile apps, social media, and digital ads.
• Oversee online sales platforms (e-commerce, digital marketplaces, etc.).
• Collaborate with the digital & performance marketing team to drive traffic and increase online sales.
• Analyze sales performance and digital marketing data to identify trends, customer behavior, and areas for improvement.
• Optimize the customer journey to improve conversion rates across all digital sales platforms.
• Manage and mentor a team of digital sales professionals, ensuring their development and success.
• Manage and utilize CRM tools to track customer interactions and improve customer loyalty.
• Coordinate & prepare sales forecasts and budgets for digital sales initiatives with marketing departments
• Monitor competitor activities and suggest innovative digital sales tactics.
• Ensure that the digital sales team is responsive to customer inquiries and issues.
• Oversee product listings and ensure they are accurate, appealing, and optimized for search engines.
• Ensure products are stocked and available for sale across digital platforms.

What We’re Looking for

• A degree in Marketing, Business Administration, Sales, E-commerce, Digital Marketing, Communication, or a related field is typically required. A Master's Degree in Business Administration (MBA) or Digital Marketing can be preferred.
• Proven Experience in Digital Sales/Marketing, Typically, 3-5 years of experience in digital sales, online marketing, e-commerce, or related fields.
• Prior experience in managing digital sales teams or overseeing online sales channels is often required.
• Leadership Experience, experience in leading and managing a team of digital sales professionals.
• Proven track record of meeting or exceeding sales targets and OKRs.
• Experience with Digital Tools and Platforms, strong experience using e-commerce platforms (like Shopify, Magento, WooCommerce), CRM tools (like Salesforce, HubSpot), and analytics tools (Google Analytics, Adobe Analytics).
• Familiarity with email marketing platforms (e.g., Mailchimp, Klaviyo) and social media advertising tools (e.g., Facebook Ads, Google Ads).

Why Join Luxehouze

• Real ownership, real outcomes
   You won’t be shielded from important decisions. You’ll own meaningful problems and see the direct impact of your work on revenue, customers, and company growth.
• High standards, low politics
  We value clear thinking, good judgment, and follow-through. Feedback is direct, decisions are pragmatic, and performance is evaluated on results — not optics.
• Exposure to senior leadership and critical decisions
  You’ll work closely with leaders who care deeply about building the business well — not just growing fast.
• Room to grow with the company
   As Luxehouze scales, strong performers get broader scope, bigger problems, and leadership opportunities. Growth here is earned, not time-based.

Luxehouze is not the right place if you’re looking for comfort, slow pace, or narrow scope.