Business Systems Analyst - ServiceNow

Toronto · TorontoPermanent Employeemid

OtherBusiness Systems AnalystBusiness Analysis & Process

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Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.

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OtherBusiness Systems AnalystBusiness Analysis & Process

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you excited about aligning the IT service management with business goals and value client success?

We are looking for a Business Systems Analyst to support our Toronto branch to deliver consultative services directly to our client projects and build relationships with client stakeholders.

Perform needs analysis, gather, and analyze business and technical requirements, and provide recommendations for solutions and business process modifications

Work with technical teams to turn end-user and business requirements into solution design and implementation plans

Develop test plans for business applications/users and locations, act as the interface between the program and technical teams

Consider change management implications for implementation of new processes and strategize

Work with the business to understand and outline the impacted processes and business requirements

Provide detailed documentation including business requirements documents and plans to organizational and adoption plans including communications and training materials to guide the deployment of the solution to the end-users

Collect and manage test case documentation

Manage stakeholder needs, especially when conflicting, to drive stakeholders to a consensus

Manage and verify the fulfillment of requirements through testing, quality assurance, and pilots

Analyze data and provide reports as required

8+ years of experience as a business systems analyst with understanding of ITSM platforms

Experience with testing and providing technical guidance with ServiceNow

Identify and clarify business outcomes to be solved through the use of ServiceNow application features

Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management

Demonstrated ability to build strong partnerships with all levels of the organization through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes

IT methodology and/or process implementation background

ITSM and Organizational Change Management experience

ITILv4 Foundation; ITIL v4 Specialist; CSA; PMI-PBA

ServiceNow certifications - CSA, CIS, CMA

Great people and culture

Interesting work – Be part of exciting projects while accessing all the latest technologies

Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Fun is one of our core values