ServiceNow Developer

Toronto · TorontoPermanent Employeemid

OtherServicenow Developer

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Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.

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OtherServicenow Developer

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about driving high value solutions to your clients and want to lead a team in a company that believes in Integrity, Competence, Value and Fun?

We are looking for an energetic and motivated ServiceNow Developer for our Consulting Services team located in Toronto, Edmonton, Calgary or Vancouver. In this role you will utilize strong business and technical consulting skills to develop solutions that solve business challenges while creating desired outcomes!

Support with design and implementation of ServiceNow solutions tailored specifically for the Technology Provider Service Management (TPSM) ServiceNow product suite, including but not limited to ITSM, CSM, VA, PA, App Engine, Service Bridge, and IntegrationHub.

Design and implementation of ServiceNow solutions built on a multi-domain instance deployment of ServiceNow

Collaborate with Client stakeholders and Long View team members to gather requirements and translate them into ServiceNow solutions

Support Clients and Long View leadership to develop ServiceNow technology roadmap adoption strategy to best maximize their investments in the technology

Provide technical leadership and guidance throughout the entire lifecycle, from solution design to implementation and deployment

Conduct a thorough analysis of existing Client processes and workflows, identifying areas for improvement and automation using ServiceNow

Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings

Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices

Provide technical expertise and guidance to the Long View ServiceNow support team, assisting with troubleshooting and problem resolution

Provide ServiceNow platform training and mentorship to other team members in the business and at clients

Ensure ServiceNow platform security configuration aligns with corporate security policies and industry best practices

5+ years of professional experience designing and deploying ServiceNow platform technology and supporting ITSM, CSM, and domain-separated instances of ServiceNow

5+ years working as a client-facing consultant

5+ years programming experience including JavaScript and Python

5+ years working with Configuration Management (CMDB) including ITOM, HAM, & SAM

1+ years implementing Service Bridge

Experience scripting in Unix and Microsoft Windows environments

Experience coding in C# and using low-code solutions like Microsoft Power Automate

Experience working with cloud-native Azure platform-as-a-service technology like service bus and web apps

Experience integrating business applications and IT service management systems

Experience with various web-based technologies such as REST, GraphQL, JSON, XML, XSLT

Experience with software development life cycle preferably in an agile and DevOps delivery model

Experience with software RMM tools and integrations like (ninjaOne, N-Able,…)

Strong communication and documentation skills with the ability to communicate effectively both verbally and in writing to include high-quality technical documentation and diagrams

Ability to interact professionally with a diverse group including executives, managers, developers, and subject matter experts

Excellent customer-facing presentation and training skills

Excellent problem-solving and multitasking skills

Certified System Administrator Certification (CSA)

ITSM Certified Implementation Specialist (CIS-ITSM)

Service Provider Certified Implementation Specialist (CIS-SP)

Great people and culture

Recognition programs

Fun is one of our core values

Interesting work – Be part of exciting projects while accessing all the latest technologies

Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness