International Critical Incident Consultant

MalaysiaRemoteFull-timeentry

OtherInternational

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Overview

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally.

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OtherInternational

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

~5 min read

This role is for a Malaysia-based clinical Consultant (mental health professional) within Lyra International’s central Critical Incident Services (CIS) Team, within the Care Operations department.

The Consultant will support in servicing Critical Incident Services and associated Clinical Services, with administrative duties in the operational delivery of Crisis-related Care to Lyra’s global customers.

Working Hours & Flexibility: Standard Schedule, a 5-day, 8 hours/day role from 07h00am - 16h00pm.

Weekend/public holiday On-Call duties: Requires rotational weekend standby duties (approx. every 3–5 weeks) to respond to any urgent requests that may come through after hours.

Global Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion.

Remote: This is a remote role in Malaysia, must have suitable space to work remotely, with strong reliable power and Wifi, and a smart phone required for Lyra systems authentication login. On occasion, there may be expectation to travel to customer sites in Malaysia/regionally to support with onsite CIS interventions.

To provide the first point of contact for custodians who require critical incident support, advising on best practice clinical interventions (CIS) and crisis response programmes.

To engage with various global subsidiaries and partners in the review, approval, and support of the provision of CI support.

To accurately capture all information on the database pertinent to the clinical management of the case.

To request and manage CI costing from global subsidiaries and partners and ensure that quotes are provided to customers for approval.

To selectively provide onsite and/or virtual clinical CI support/counselling to customers and members where appropriate.

To engage with all customers and stakeholders as and when required to ensure that CI and disruptive event services are effectively implemented.

To engage with Client Services and Customers in formal or ad hoc meetings to ensure that there is a comprehensive understanding of the services we deliver.

To create client protocols and relevant documentation working closely with the Client Services and Marketing team in the delivery of such materials.

This job description is not exhaustive and may be amended or added to as the role develops and as business demands change.

Minimum of a master’s Qualification as a Psychologist / Counsellor or equivalent qualification.

Registration with the specific psychological / counselling board in your respective country.

Minimum of 2 years working experience with trauma and critical incident experience.

Be able to demonstrate sound understanding of various trauma and disruptive events theory and paradigms.

Computer literacy & confidence adopting new technologies

Ability to effectively merge Clinical and Critical Incident focus

Client service orientation

Articulate, competent in English

Good telephone manner and ability to provide telephonic therapy.

Good Clinical understanding and ability to manage critical incidents and workplace disruptive events.

Good time management ability

Excellent admin skills

Ability to work within a team.

Ability to work well under pressure and with swift response times

Business and commercial awareness and competent basic financial administration

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."