Head of Workplace IT

Your leadership will directly enable the people and infrastructure behind a business that's unlocked over $2 billion in credit for more than 10 million customers across Africa. Every reliable network, every well-run service desk ticket, and every secure endpoint you manage supports the 2,500+ employees and 35,000+ agents working to bring financial inclusion to Every Day Earners. It's your chance to be the backbone of something that's genuinely transforming lives across a continent 🌍

🎯 Mission-driven infrastructure: Your day-to-day work — from network uptime to identity management — directly enables a distributed workforce delivering financial inclusion at scale
🏆 Global recognition: Join a company recognised by CNBC's World Top 300 Fintechs and named among the Financial Times' Africa's Fastest Growing Companies for 5 consecutive years (2022–2026)
🚀 Scale challenges: Run wired and wireless networks, telephony, and end-user compute across 5 offices, 4 warehouses, 100+ retail sites, and 10 call centres — much of it in variable-connectivity markets
🌱 Purpose-built growth: Stand up Workplace IT capabilities for new sites and market launches as M-KOPA continues to expand across Africa

At M-KOPA, you'll own the Workplace IT roadmap end-to-end — from networks and telephony to end-user compute, identity, productivity tooling, and service management. You'll lead and grow a multi-country Workplace IT team, own the opex and capex budget, and drive cost discipline across hardware, connectivity, telephony, and software. Join us in combining strong technical infrastructure with a genuinely user-focused mindset that keeps a fast-growing, multi-country fintech productive and secure.

We care more about your skills than where you got them from — relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required.

• Proven leadership of a multi-site IT function at scale, ideally across multiple countries

• Strong commercial and vendor-management skills — negotiating and managing ISPs, telco, hardware suppliers, and SaaS/MSP contracts

• Strong security mindset and understanding of identity, endpoint, and network security

• Solid network monitoring and performance fundamentals, and enough infrastructure depth (including physical/server-room engineering) to hold their own with specialists

• Comfort operating in high-growth, emerging-market environments

• User-focused mindset and experience collecting and responding to internal feedback on team performance

• Experience leading a workplace IT team, or strong IC/manager experience in a related domain with demonstrable readiness to take the next step

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.