Call Center Project / Operations Manager

Tbilisi, Georgia (Hybrid)Hybridmid

OtherProject Operations Manager

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Quick Summary

Overview

About Us – Mplus Georgia Meritus Georgia LLC, founded in 2022 and now rebranded as Mplus Georgia, is a proud member of the Mplus Group, a leading Business Process Technology Outsourcing (BPTO) organization in Southeast Europe.

Key Responsibilities

Co-create and implement overall project strategies Monitor performance against targets, including cost analysis, productivity, and quality metrics (KPIs) Conduct quantitative and qualitative analyses to improve business processes and report findings…

Requirements Summary

Minimum 2 years of experience in a similar role At least 5 years of experience in the contact center industry Advanced or native level of Georgian (required) English proficiency at B2–C1 level Strong knowledge of MS Office Proven people management…

Technical Tools

ms-officepeople-management

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Responsibilities

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Responsibilities

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→Co-create and implement overall project strategies
→Monitor performance against targets, including cost analysis, productivity, and quality metrics (KPIs)
→Conduct quantitative and qualitative analyses to improve business processes and report findings to management
→Maintain strong communication and build lasting client relationships
→Lead Team Leaders and inspire teams to achieve and exceed targets
→Identify and develop talent within the organization
→Recognize and reward high performance
→Promote company values and foster a strong team spirit