Resident Services Manager

Mac Properties is dedicated to building vibrant, connected communities where residents feel truly at home. With a portfolio rooted in historic preservation, thoughtful design, and exceptional service, we take pride in creating spaces that enrich city living. Our teams are passionate about delivering a standout resident experience through innovation, hospitality, and a deep commitment to our neighborhoods. At Mac, we don’t just manage properties—we help shape the places people love to live.

The Resident Service Manager supervises Resident Service Associates to ensure customer service excellence by guiding day-to-day interactions, setting service expectations, and promoting consistent, proactive support for residents. This role acts as the heartbeat of the resident experience, ensuring the team is equipped to resolve issues, communicate effectively, and uphold Mac’s commitment to quality living. 

• →Three (3) years plus years of prior property management experience.
• →Prior management experience supervising more than 2 people.
• →Typical schedule includes weekend and evening office hours.  Ability to work flexible hours are required in the case of emergency or team schedule changes.  Accessibility outside of office hours via cell phone and email.
• →Tech savvy, including proficiency in Microsoft Office and call center technology. Previous Salesforce experience preferred.
• →Ability to interact effectively with residents, vendors and employees at all levels of the Organization.

BENEFITS AND PERKS:

• →Robust Benefits package including Medical, Vision & Dental Insurance, 401(K) with Company Match.
• →Educational Reimbursement.
• →Opportunities for professional development and career growth.

If creating exceptional resident experiences is your superpower, this role might be your next home! You’ll lead a dynamic Resident Service team, keep operations running smoothly, and help shape the warm, welcoming vibe our communities are known for. This full-time position offers a competitive salary of $90,000 per year, plus fantastic benefits, career growth opportunities, and even a 30% rent discount. Come make a meaningful impact—one resident interaction at a time!

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.