Program Manager - Food Bank

Job Title: Programs Manager

Position Summary

The Program Manager at North Valley Community Food Bank oversees the planning, coordination, and evaluation of food bank programs while serving as the primary liaison to partner agencies. This role strengthens community partnerships, ensures program compliance, and expands the reach and effectiveness of hunger-relief services throughout the region.

Key Responsibilities

Program Management

• Develop, implement, and oversee food bank programs (pantry distributions, mobile distributions, special initiatives)
• Ensure programs meet community needs and food bank standards
• Evaluate program effectiveness using data and partner feedback
• Coordinate program schedules, logistics, and staffing in collaboration with operations

Collaboration & Community Engagement

• Work closely with the Operations Manager to align inventory with program needs
• Collaborate with leadership on strategic planning and outreach
• Represent North Valley Community Food Bank at community meetings and partner events
• Gather feedback to identify service gaps and opportunities

Reporting & Compliance

• Track program participation and agency activity
• Prepare monthly and annual program and agency reports
• Support grant reporting and documentation related to programs and partnerships

Agency Relations Leadership & Supervision

• Provide direct supervision and support to the Agency Relations Coordinator
• Set priorities, goals, and performance expectations for agency relations functions
• Ensure consistent communication, documentation, and follow-up with partner agencies
• Review and approve agency onboarding, training, compliance documentation, and ongoing support activities
• Mentor and equip the Agency Relations Coordinator to build strong, collaborative relationships with partner agencies
• Address agency concerns or escalations and ensure timely resolution
• Collaborate with Operations and Leadership to align agency needs with program capacity

Events & Community Engagement

• Serve as a front-runner for key events, including community outreach events, fundraising events, and partner gatherings
• Coordinate event planning logistics in collaboration with staff, volunteers, and partners
• Represent the food bank at events, meetings, and community functions
• Support event execution, on-site coordination, and follow-up

Communications & Social Media Support

• Assist with basic social media content related to programs, agency partnerships, and events
• Provide photos, stories, and program updates to support community engagement and donor awareness
• Coordinate with leadership to ensure messaging aligns with the mission, values, and voice of the organization

Physical and Environmental Requirements

• Ability to remain in a stationary position and work on a computer at a desk for extended periods. Be able to use a computer, keyboard, mouse, and interact with a monitor.
• Ability to travel to events, meetings, and community functions (valid driver’s license and reliable transportation may be required).
• Ability to occasionally lift and/or move up to 20 pounds.

Qualifications

Required

• Experience in program management, nonprofit services, or community outreach
• Strong relationship-building and communication skills
• Excellent organizational and follow-through abilities
• Ability to manage multiple programs and partnerships

Preferred

• 2-3 years prior management or supervisory experience, including direct oversight of staff and/or volunteers
• Demonstrated experience supervising, coaching, and evaluating team members, including roles related to agency or partner relations
• Ability to lead, delegate, and hold team members accountable while maintaining a collaborative, mission-driven work environment
• Experience in food bank, hunger relief, or social services

• Experience working with partner agencies or coalitions
• Familiarity with food safety and compliance standards
• Experience with PantrySoft or similar systems