Graduate Platform Operations Engineer

Job Role: Graduate Platform Operations Engineer

Location: Skopje

Reporting to: Head of Service   

Established in 1984, MAK-SYSTEM’s vision is to design, develop, and deliver globally best-of-breed software to manage Blood, Plasma, Tissue, and Cells from end to end using the best technologies and functionalities for the patient’s benefit. Our software solutions continuously support the digital transformation of organizations such as 

• Blood Centres
• Plasma Centers
• Transfusion Services
• Tissue Banks
• Stem Cell Labs
• Cell and Gene Therapy (SME to Big Pharma, CMOs, Hospitals)

The Graduate Platform Operations Engineer is an entry-level role within the Platform Operations team, designed for recent graduates starting their career in IT operations. The role focuses on learning installation, configuration, and support of MAK software products while working under close guidance from senior team members.

The position provides hands-on experience in operational processes, troubleshooting, and system support in a structured and team-oriented environment. 

Key Responsibilities: 

• Perform software installation activities following standard documentation
• Execute basic configuration of MAK applications
• Identify and report basic issues and errors, and support their resolution
• Apply basic diagnostic tools and troubleshooting techniques
• Support resolution of on-premises client maintenance tickets
• Track assigned tasks and maintain accurate ticket updates
• Create and maintain installation and operational documentation
• Communicate progress and status updates clearly to internal teams
• Follow established procedures, standards, and best practices

Objectives:

• Resolve assigned tickets within agreed timelines, maintaining ≥85% on-time completion
• Maintain accurate and up-to-date tracking of platform activities and time entries

 Previous Experiences/Qualifications: 

• Bachelor’s degree in computer science, Information Technology, or related field Skills
• Basic understanding of software systems and IT infrastructure
• Familiarity with operating systems (Windows/Linux)
• Basic understanding of networking concepts is an advantage
• Analytical thinking and attention to detail
• Strong willingness to learn and develop
• Good communication and teamwork skills
• Learning agility
• Attention to detail
• Problem-solving mindset
• Collaboration
• Accountability

What can you expect from us:

• Comfortable, friendly, professional, and supportive work environment;
• Hybrid work model with a minimum of 2 days per week in the office.
• Private health insurance, sponsored sports and fitness activities, a free meal, fruit and beverages at the office;
• Opportunity to gain international business experience, working for world high-class companies;
• Possibility for personal and professional growth within a stable environment with ongoing training and support;
• Open door policy to all levels of management – everyone’s ideas are listened to and highly appreciated.
• Regular salary reviews
• Annual bonus scheme
• Annual training plans
• English Business classes