Front Office Manager - Historic

The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

· College level reasoning, math, and language skills.

· Two years prior departmental management experience in front office or related disciplines.

· Time management and negotiation skills.

· Ability to manage and lead each discipline of the department independently.

· Ability to manage according to employment and Innkeeper laws of the jurisdiction.

· Prior cash handling experience necessary.

· Ability to communicate effectively with the public and other employees.

· Read, write and speak English fluently.

· Computer experience required.

· No employee will pose a direct threat to the health/safety of self or others.