Service Technician Apprentice

United States·Somers Pointmid

OtherTechnician

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Quick Summary

Overview

OVERVIEW: The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work,

Technical Tools

OtherTechnician

Responsibilities

~2 min read

→Successfully complete Self-led and online training curriculum/courses
→Successfully learn and exhibit skills in the following areas:
→Detailing-gain familiarity with products as well as understanding nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
→Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
→Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills
→Parts Department-exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance.
→Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor.
→Sales-gain understanding of the processes associated with the sales and delivery of new boats.
→Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role.
→Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs
→Set up and participate in boat shows and other off-site promotional events.
→Maintain a professional and clean workspace for customer viewing.
→Successfully pass OEM certification(s)
→Complete all required apprenticeship documentation daily.
→Follow the apprentice program outline and complete all tasks and meet all goals.
→Other tasks as assigned

Complete all aspects of training.
Improved OEM certification status
Internal and external customer satisfaction and enthusiasm
Accurate level of service-done right the first time
100% pride in work; always supplying a complete and “0” defect product to the customer.
Maintain minimum production and accuracy standards