Guest Experience Expert - Residence Inn by Marriott Aberdeen

Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Aberdeen.

This is far from a typical front desk role. You'll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check-in to a perfectly served breakfast. No two shifts are the same, and that's exactly what makes it exciting.

Conveniently placed in the Aberdeen city centre, Residence Inn Aberdeen is an apartment-style hotel and a dog-friendly hotel for the modern traveller.

Aberdeen | £12.90 per hour

• →Be the face of Residence Inn Aberdeen, building genuine rapport with guests and creating memorable moments
• →Handle check-ins, check-outs, reservations and payments with confidence and care
• →Assist with F&B operations, supporting breakfast service and evening operations (serving drinks).
• →Anticipate guest needs, resolve issues at first contact, and go the extra mile every time

• A naturally warm and people-first personality
• Adaptability and a willingness to turn your hand to anything
• A professional, calm approach, even under pressure
• Previous hospitality experience is a plus, but your attitude matters most

At Residence Inn Aberdeen, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day.