Rooms Division Manager

Australia·Melbournemid

OtherManager

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Quick Summary

Overview

Rising above Melbourne's skyline, The Ritz-Carlton, Melbourne sets a new benchmark for luxury hospitality. As one of our Ladies and Gentlemen,

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OtherManager

Rising above Melbourne's skyline, The Ritz-Carlton, Melbourne sets a new benchmark for luxury hospitality. As one of our Ladies and Gentlemen, you will be entrusted with bringing our world-renowned service philosophy to life. In the role of Rooms Division Manager, you will inspire excellence, elevate every guest journey, and help shape experiences that are both personal and unforgettable. Here, a career is built on respect, craftsmanship, and the pursuit of excellence.

Join our Ladies and Gentlemen and oversee and direct all aspects of departmental operations
You will have full accountability for sales, profit, guest satisfaction, associate satisfaction, operations, and stock management and will be required to monitor performance against budget
Manage day-to-day operations and ensure the quality and standards of the hotel and guest expectations are met
Review reports and financial statements to determine Rooms operations performance against budget
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Manages staffing levels to ensure that guest service, operational needs and financial objectives are met
Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
Understand and manage the impact of the department’s operations on the overall property financial goals and objectives to achieve or exceed goals.
Develop and manage relationships with key stakeholders, both internal and external.
Ensure you and the team uphold all company policies and procedures whilst demonstrating the Hotel’s core values.

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What We Offer

~1 min read

✓$103,000 AUD + Superannuation + Bonus Plan

✓Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

✓Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

✓Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

✓Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

✓Opportunity to receive Employee Referral Incentives and get paid for working with your friend

✓Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.