Call Center Outbound Team Lead

Massanutten Resort | Great Eastern Resort Corporation | Virginia Beach, Virginia

Job Summary

The Call Center Team Lead position is responsible for helping provide support to a team of call center agents.  This position will work in conjunction with the Outbound Team Manager and assist in the daily management of the team including but not limited to training and on-boarding, coaching, customer service, and general day-to-day operational functions.  This role will not have direct oversight of any positions but will be required to step in as in a supervisor capacity should the Outbound Team Supervisor not be available.  This role will work within our Virginia Beach, Virginia office location.    

This role is best suited for applicants with a strong background in phone sales who have an interest in accelerating their career and pursuing sales management opportunities.  Applicants must be able to exhibit strong leadership, organizational, and problem-solving skills.  This role will need to be able to collaborate well with other Call Center Team Leads and Outbound Managers across both Call Center locations. 

Key Responsibilities

• Assist in daily management of outbound call center team and to help maximize booking program across all team members.
• Provide assistance with on-boarding and training of new call center agents