Front Office Operations Associate (Full-Time)

Massanutten Resort

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Required

• Customer service skills
• Problem-solving skills
• General computer skills
• Must be 18 years or older 

Preferred

• Prior customer service/guest relations experience
• Previous hotel/resort work experience

Job-Type: Full-Time

Typical Schedule

Days:

• • Days vary from week to week
    • Including evening and weekend

Hours:

• • Varied hours
    • 30 to 40 hours a week

Compensation:

• Pay: $12.77
  • Potential to earn more with the weekend differential 

Applications accepted until 2:00 PM on Friday, October 16. For more information, contact José Antonio Martínez at 540.289.3143.