DIRECTOR OF DATA AND PERFORMANCE ANALYTICS (ADMINISTRATIVE PROGRAM MANAGER IV)

Introduction

Maryland’s\r\nnew Family and Medical Leave Insurance (FAMLI) program will provide up to 12\r\nweeks of job-protected paid leave for eligible workers to care for themselves\r\nor their loved ones in January 2028. Covering 2.6 million workers and 160,000\r\nemployers, FAMLI is being built from the ground up as a digitally native,\r\npublic-facing service—representing a significant modernization of how Maryland\r\ndelivers benefits. We are currently in the implementation phase of building a\r\nservice with the reach and complexity of a program like unemployment insurance.\r\n\r\n\r\nFAMLI’s Data and\r\nPerformance Analytics team is the Division’s engine for evidence-based\r\ndecision-making. This team is responsible for integrating data across all\r\nfunctions—from claims and contributions to customer service and program\r\nintegrity—to ensure we are meeting our mission with efficiency and\r\naccountability. By translating complex datasets into clear, actionable\r\ninsights, this team provides the visibility necessary to manage a program of\r\nthis scale and complexity.\r\n\r\n\r\n\r\nWe are looking for our first Director of Data\r\nand Performance Analytics to build this function from the ground up. This is a\r\nrare opportunity for a visionary leader to design the Division’s�data\r\nstrategy and governance framework while simultaneously delivering the\r\n'analytics-as-a-service' that our leadership needs to launch and grow\r\nthe program. You will lead a high-performing team of analysts and data\r\nscientists, fostering a culture where data is not just a reporting requirement,\r\nbut a strategic asset used to solve problems in real-time.\r\n\r\n\r\nThere is no existing playbook for this role. We\r\nneed an action-oriented leader who can balance the long-term work of building a\r\nmodern data ecosystem with the dynamic and urgent analytical needs of a\r\nstatewide program launch. This is a career-defining opportunity to build a\r\nlegacy of data-driven governance in Maryland.\r\n\r\n\r\nThis is a Management Service position that\r\nserves at the pleasure of the Appointing Authority.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

GRADE

22\r\n

LOCATION OF POSITION

100 S Charles St. Baltimore, Maryland 21201\r\n

Main Purpose of Job

The Director of Data and Performance Analytics leads the FAMLI Division’s data strategy and ecosystem, enabling impactful organization-wide analytics by integrating data from across all functions. The Director serves as the FAMLI’s subject matter expert in data governance, performance management, and data analytics, partnering with the Division’s technical team to ensure FAMLI leaders have the reliable, accessible, and actionable data they need to manage the program effectively and efficiently. They lead a team of high-performing, subject matter experts that collect, analyze, and translate complex data into clear insights, tools, dashboards, and metrics that inform strategic and operational decisions, ensure program integrity, and strengthen accountability at every level of the organization.

POSITION DUTIES

\r\n\r\n Develop\r\n and lead the execution of a comprehensive, organization-wide data and analytics\r\n strategy that advances the Division’s mission, goals, and operational\r\n priorities;�\r\n Represent\r\n the Division’s programmatic requirements, in partnership with FAMLI’s Digital\r\n Services team, to ensure the design and maintenance of the organization’s\r\n enterprise-wide data architecture successfully integrates data from all key\r\n FAMLI platforms and systems, in order to enable end-to-end, cross-functional\r\n analytics;\r\n Provide\r\n strategic guidance on data-related components of implementation projects,\r\n policy initiatives, and program changes to ensure data needs and analytics\r\n capabilities are properly incorporated in early planning and design;�\r\n Champion\r\n a culture of data-driven decision-making across the Division by partnering with\r\n senior leaders; setting clear expectations for the use of data in planning,\r\n operations, and evaluation; ensuring leaders have access to meaningful, timely\r\n insights; promoting data literacy and effective use of analytics tools; and\r\n communicating the strategic value of analytics in clear, accessible ways;�\r\n Represent\r\n the FAMLI Division and MD Labor in intraagency and statewide data and analytics\r\n forums, working groups, and governance bodies, serving as the primary liaison\r\n to partners across the agency and state to align data priorities, improve data\r\n sharing, strengthen statewide analytic capacity, and coordinate cross-program\r\n initiatives;�\r\n Develop\r\n and lead the execution of the Division’s data governance and integrity\r\n structure; including establishing data standards and policies that follow\r\n industry best practices for data lifecycle management, defining roles and\r\n responsibilities, and incorporating evaluation of data governance practices for\r\n continuous improvement;�\r\n Develop\r\n and lead execution of a metadata management strategy, including developing\r\n processes for obtaining stakeholder input, leveraging metadata to perform\r\n impact analysis of potential data changes,\r\n and approving changes and additions to metadata;�\r\n Collaborate\r\n with the Digital Services team’s data and infrastructure engineers to establish\r\n and oversee data security;�\r\n Establish,\r\n oversee, and enforce policies and supporting processes for sharing data across\r\n the Division;\r\n Design\r\n and oversee an analytics-as-service function for the FAMLI Division’s senior\r\n leadership, Chiefs, and Directors, establishing processes for identifying data\r\n gaps and requirements, defining performance measures, setting benchmarks, and\r\n aligning analytics with program, domain, and directorate goals and needs;�\r\n Direct\r\n the design, development, and implementation of business intelligence\r\n dashboards, reports, and performance metrics that clearly communicate insights\r\n for improving business processes and program operations to leadership and\r\n staff;�\r\n Ensure\r\n timely, accurate analysis and outcome-focused reporting that enables\r\n operational leaders to track progress against Division goals and statutory\r\n requirements;�\r\n Ensure\r\n requests from Division leaders and external stakeholders for data and\r\n performance analysis are prioritized and managed effectively, balancing\r\n recurring reporting with ad hoc leadership inquiries;\r\n Hire,\r\n supervise, and mentor a high-performing team, fostering deep subject matter\r\n expertise in analytics, data science, and business intelligence;�\r\n Guide\r\n the team in adopting and standardizing efficient tools, methods, and frameworks\r\n for analysis and reporting, implementing them as shared services for teams\r\n across the Division to strengthen program delivery and business operations;�\r\n Foster\r\n a culture of excellent customer service by building strong relationships with\r\n domains, directorates, and teams, ensuring responsiveness to their needs; and\r\n Other duties as assigned\r\n\r\n

MINIMUM QUALIFICATIONS

Education:�\r\n\r\n Bachelor’s\r\n degree from an accredited college or university� ��\r\n\r\n�AND\r\nExperience:�\r\n\r\n Eight\r\n (8) years of experience in performance management, analytics, business\r\n intelligence, data management, or a related field, including:\r\n \r\n �Three\r\n (3) years at the supervisory or management level, or three (3) years as a\r\n management consultant supporting senior executive clients; and\r\n �Proven\r\n success leading high-level performance management and analytics, data\r\n strategy, or data governance initiatives within a large-scale\r\n organization.\r\n \r\n\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\n\r\n Master’s\r\n Degree in Public Administration, Public\r\n Policy, Business Administration, or a similarly relevant field.\r\n Performance\r\n Management: Expertise in directing the design\r\n of business intelligence (BI) solutions, reports, processes, and performance\r\n metrics that drive operational efficiency.�\r\n Data\r\n Strategy: Proven experience designing and\r\n executing an organization-wide data strategy in a rapid-growth or\r\n implementation environment.\r\n Governance\r\n and Integrity: Advanced\r\n knowledge of data governance frameworks, including metadata management, data\r\n security, and the establishment of data quality standards.\r\n Executive\r\n Collaboration:\r\n Demonstrated success partnering with senior leadership and technical teams to\r\n align data infrastructure with programmatic and statutory goals.\r\n Organizational\r\n Leadership: Success in recruiting, managing,\r\n and developing high-performing data and analytics teams.�\r\n Public Sector Expertise: Familiarity with managing data within the\r\n regulatory and compliance frameworks of state or federal government programs.\r\n\r\n\r\n

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.\r\n

SELECTION PROCESS

Please make sure you provide enough information on your\r\napplication to show that you meet the qualifications for this recruitment. All\r\ninformation concerning the qualifications, including any required documentation\r\n(diploma, transcript, certificate, etc.) must be submitted and received by the\r\nclosing date. Information submitted after this date will not be considered.\r\nApplications that meet minimum and/or selective qualifications will be referred\r\nto the hiring unit for interview selection. Units will select those candidates\r\nmost closely demonstrating the qualifications for the interview.\r\nA resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the 'Transcript' upload function, or via the JobAps 'Other' tab.�\r\n\r\n\r\n\r\nFor positions that require a bachelor's/master's degree, etc.:�\r\nEducational credentials from foreign countries must be evaluated by an\r\napproved education review service. This evaluation must be submitted before\r\nhire. For further information, you may call International Consultants of\r\nDelaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897\r\nor (202) 331-231-2925.\r\n

EXAMINATION PROCESS

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Your education, training, and experience will be assessed against the requirements of the position. It is essential that the application is filled out completely and accurately, including any required documentation (diploma, transcript, certification, license, etc.). Detail all relevant education and experience specifically addressing the minimum, desired, and/or selective qualifications.\r\n\r\n\r\n�***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.\r\n\r\n

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:\r\n\r\n\r\n �Flexible hours and hybrid teleworking��\r\n �Paid holidays 12-13 per year��\r\n �Generous paid leave package (annual, sick, personal and compensatory leave)��\r\n �State Pension ('defined benefit' plan)��\r\n �Tax-deferred supplemental retirement savings plans (401(k) and 457)��\r\n �Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services��\r\n �Flexible Spending Account plans for Health Care and Daycare��\r\n �State Employees Credit Union�\r\n\r\nTo learn more, please click this link: STATE OF MARYLAND BENEFITS\r\n\r\n

FURTHER INSTRUCTIONS

\r\nThe online application is STRONGLY preferred. However, if\r\nyou are unable to apply online, or having difficulty with your login or\r\npassword, please contact DBM's Helpdesk directly at (410) 767- 4850 (8:00 AM to\r\n5:00 PM daily, except for holidays and weekends). After business hours, please\r\nsubmit an email request to Application.Help@maryland.gov.\r\n�\r\nU.S.�Military Veterans may qualify for additional bonus\r\npoints towards certification. Any job offer will be contingent on the candidate\r\nproviding a U.S. Military form DD 214 verifying honorable discharge from\r\nservice prior to starting employment (and may be requested prior to\r\ninterview).�Permanent State employees do not need to submit proof of\r\nVeterans’ status.\r\n\r\n\r\n\r\nThe paper application must be received by 5 pm, close of\r\nbusiness, on the closing date for the recruitment, no postmarks will be\r\naccepted. Incorrect application forms will not be accepted.\r\n\r\n\r\n\r\nIf you encounter difficulty attaching required or optional\r\ndocumentation, you may contact Mercedes Peterman via email at mercedes.peterman2@maryland.gov.\r\nPlease be sure to include your name, identification number (Easy ID#) and job\r\nannouncement number on any documentation to ensure timely processing.\r\n\r\n\r\n\r\nPLEASE DO NOT FAX OR EMAIL\r\nUNSOLICITED DOCUMENTATION\r\n\r\n�\r\nCompleted applications, required documentation, and any\r\nrequired addendums may be mailed to:\r\n\r\nMaryland Department of Labor/ Office\r\nof Administration�\r\nAttn: Mercedes Peterman #26-005475-0001\r\n100 S. Charles Street, Tower 1, Ste. 5000�\r\nBaltimore, MD 21201\r\n\r\n�\r\nThe MD State Application Form can be found online\r\n\r\n�\r\nMaryland Department of Labor is an\r\nequal opportunity employer. It is the policy of LABOR that all persons have\r\nequal opportunity and access to employment opportunities, services, and\r\nfacilities without regard to race, religion, color, sex, age, national origin\r\nor ancestry, marital status, parental status, sexual orientation, disability or\r\nveteran status.\r\n\r\n\r\n