UI Professional II

Introduction

The Maryland Department of Labor, (MD Labor),�Division of Unemployment Insurance�is accepting applications from qualified candidates for the position of�UI Professional II. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.\r\n\r\n\r\n\r\n\r\n\r\n

GRADE

13\r\n

LOCATION OF POSITION

100 S. Charles St. Baltimore, Maryland 21201\r\n

Main Purpose of Job

Providing high-quality customer service. The employee is responsible for explaining and interpreting the rules and regulations of the Unemployment Insurance Program to external customers. This person is also responsible for providing accurate information to assist employers meet their filing obligations. This position requires an employee to contact employers via phone and written communication to collect outstanding UI debt. An employee in this classification does not supervise or lead other positions.

POSITION DUTIES

\r\n MAKE OUTBOUND CALLS TO EMPLOYERS TO COLLECT UI DEBT.\r\n NEGOTIATE PAYMENT ARRANGEMENTS TO COLLECT UI DEBT.\r\n GATHER TAX AND WAGE INFORMATION FROM EMPLOYERS TO ESTABLISH LIABILITY UNDER�MARYLAND UNEMPLOYMENT INSURANCE LAW.\r\n ASSIST WITH REVIEW AND PROCESS CORRESPONDENCE THAT COMES FROM THE USPS.\r\n EXPLAIN STATE UNEMPLOYMENT INSURANCE LAWS, RULES AND REGULATIONS TO�EMPLOYERS AND THEIR REPRESENTATIVES.\r\n ASSIST WITH INCOMING TELEPHONE CALLS AND PROVIDE ACCURATE INFORMATION TO�EMPLOYERS.\r\n\r\n

MINIMUM QUALIFICATIONS

Experience: Four years and six months to five years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.\r\nNotes:\r\n1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six months to one year of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.\r\n2.�Candidates�may substitute additional graduate level education at an accredited college or university at the rate of 30 credit�hours on a year-for-year basis for the required experience.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\nPreference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications.�\r\n\r\n\r\nExperience with customer service.\r\nExperience performing clerical duties and data entry.\r\nExperience with Google and Microsoft Suites.\r\nExperience working in a call center.\r\nExperience with collections.\r\n\r\n\r\n\r\n

SPECIAL REQUIREMENTS

\r\nPersonnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.\r\nAll candidates are subject to a background check against files maintained by the Division of�Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.\r\n\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.\r\nPlease note:�A resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process.\r\n\r\n\r\nAll information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.\r\nFor positions that require Bachelor/Master Degree etc:\r\nEducational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.\r\nThe examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.\r\n\r\n

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:\r\n\r\n●�Flexible hours and hybrid teleworking\r\n●�Paid holidays 12-13 per year\r\n●�Generous paid leave package (annual, sick, personal and compensatory leave)\r\n●�State Pension ('defined benefit' plan)\r\n●�Tax-deferred supplemental retirement savings plans (401(k) and 457)\r\n●�Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services\r\n●�Flexible Spending Account plans for Health Care and Daycare\r\n●�State Employees Credit Union\r\n\r\n\r\nTo learn more, please click this link:�STATE OF MARYLAND BENEFITS\r\n\r\n

FURTHER INSTRUCTIONS

.S.�Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).�Permanent State employees do not need to submit proof of Veterans’ status.�\r\nIf you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email to�shauna.adams@maryland.gov.�Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.\r\nPLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.\r\nCompleted applications, required documentation, and any required addendums may be mailed to:\r\nMD Dept. of Labor-Office of Human Resources\r\nAttn: 26-001151-0001/ (UI Professional II/SA)\r\n100 S. Charles Street\r\nBaltimore, MD 21201\r\nTTY Users: call via Maryland Relay\r\nThe MD State Application Form can be found online.\r\nMaryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.\r\n