UI Professional V (UI Professional Benefits Supervisor)

Introduction

The Maryland\r\nDepartment of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications\r\nfrom qualified candidates for the position of UI Professional V Benefits-Supervisor. This recruitment will\r\nbe used to fill current and future vacancies. The resulting eligible list will\r\nbe maintained for one year after the closing date of the announcement.\r\n\r\n

GRADE

STD0016

LOCATION OF POSITION

100 S Charles Street, Baltimore MD 21201.\r\n

Main Purpose of Job

MAIN PURPOSE OF THE JOB: THE MAIN PURPOSES OF THIS POSITION ARE TO ASSIST BPC DIRECTOR IN DEVELOPING, PLANNING, COORDINATING AND MANAGING THE DAILY OPERATIONS WITHIN THE BENEFITS PAYMENT CONTROL UNIT (INVESTIGATIONS AND OVERPAYMENT AND RECOVERIES SECTIONS) FOR THE DIVISION OF UNEMPLOYMENT INSURANCE (DUI) IN ACCORDANCE WITH THE EMPLOYMENT AND TRAINING \r\nU.S. DEPARTMENT OF LABOR (USDOL); WILL DIRECTLY LEAD BPC SUPERVISORS; ASSIST IN CREATING POLICIES, PROCEDURES, AND ESTABLISH INTERNAL CONTROLS THAT EFFECTIVELY PROTECT THE INTEGRITY AND SECURITY OF UI PROGRAM STAFF, PROGRAM OPERATIONS AND SYSTEMS, UI FUNDS, UI DATA AND OTHER STATE ASSETS; TO REDUCE THE POSSIBILITY OF INTERNAL AND EXTERNAL FRAUD BY MINIMIZING PROGRAM VULNERABILITIES AND FAULTY PROCEDURES; AND TO HELP PREVENT IDENTITY THEFT.\r\n

POSITION DUTIES

\r\n Coordinate, review, and lead the effort and work\r\n of a unit comprised of UI Professionals/Associates responsible for taking\r\n and processing claims, answering claimant questions, conducting\r\n fact-finding interviews and completing non-monetary determinations in\r\n accordance with established guidelines.�\r\n �Provide feedback, guidance, and training to UI\r\n Professionals/Associates in current, complex departmental policies,\r\n procedures, and programs to ensure all internal and external goals are\r\n met; ensure a satisfactory level of efficiency.�\r\n Contributes to the compilation of metrics\r\n information to report to leadership.�\r\n May ensure that lower-level staff members are\r\n reviewing and taking appropriate action on work items generated through\r\n the system. Assist in training current and new staff on Beacon\r\n processes & procedures.�\r\n Coach and train employees to attain desired\r\n levels of performance.�\r\n Monitor workload reports to ensure timely\r\n payment of benefits.\r\n Provide quality customer service and education\r\n to claimants, vendors, and employers.�\r\n Train new employees in departmental policies,\r\n procedures and programs.� Provide quality customer service. Screen,\r\n interview and select UI staff in conjunction with the Director.\r\n Compile and main legible, accurate records documenting the progress of individual staff and conduct and complete the evaluations of lower-level UI Professionals/Associates, utilizing the performance planning and evaluation.\r\n\r\n

MINIMUM QUALIFICATIONS

Applications that meet the minimum qualifications will be referred to the hiring manager for interview\r\nselection. Units will select those candidates most closely demonstrating the\r\nqualifications for interview.�\r\nExperience: Eight years\r\nof experience in a public/or private agency rendering and/or determining\r\neligibility for a Human Service Program, or an insurance claims processing and\r\nfraud investigations program OR four years of experience in administrative staff\r\nor professional staff work and an additional four years of experience in a\r\npublic/or private agency rendering and/or determining eligibility for a Human\r\nService Program, or an insurance claims processing and fraud investigations\r\nprogram .\r\nNotes:\r\n1. Candidates may\r\nsubstitute the possession of a Bachelor's degree from an accredited college or\r\nuniversity and four years of experience in a public/or private agency rendering\r\nand/or determining eligibility for a Human Service Program, or an insurance claims\r\nprocessing and fraud investigations program OR four years of experience in\r\nadministrative staff or professional staff work for the required experience.\r\n\r\n\r\n2. Candidates may\r\nsubstitute additional graduate level education at an accredited college or\r\nuniversity at the rate of 30 credit hours on a year-for-year basis for the\r\nrequired general experience.\r\n

SELECTIVE QUALIFICATIONS

\r\n

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who\r\npossess the following preferred qualification(s). Include clear and\r\nspecific information on your application regarding your qualifications.\r\n(2) Two years of experience planning, coordinating,\r\nsupervising, or evaluating the work of professional and/or support staff.\r\nExperience preparing reports, correspondence, or\r\nprogram-related documentation.\r\nExperience analyzing facts, evidence, or program\r\ninformation to make recommendations or determinations.�\r\n

SPECIAL REQUIREMENTS

Personnel employed in this classification will\r\nhave access to federal tax information and must undergo a state and FBI\r\ncriminal background check as a condition of employment.�\r\nAll candidates are subject to a\r\nbackground check against files maintained by the Division of Unemployment\r\nInsurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI\r\nas a result of unemployment insurance overpayment/fraud. Any unpaid debt may\r\nhave an impact on whether or not a candidate is offered employment.\r\n

SELECTION PROCESS

Please make sure that you\r\nprovide sufficient information on your application to show that you meet the\r\nqualifications for this recruitment. All information concerning your\r\nqualifications must be submitted by the closing date. We will not consider\r\ninformation submitted after this date. Successful candidates will be\r\nranked as Best Qualified, Better Qualified, or Qualified and placed on\r\nthe eligible (employment) list for at least one year.\r\nPlease note: A resume may be\r\nattached as supplemental information; however, only the information provided in\r\nthe application will be reviewed and considered in the evaluation process.\r\nAll information concerning the\r\nqualifications, including any required documentation (diploma, transcript,\r\ncertificate, etc.) must be submitted and received by the closing date.\r\nInformation submitted after this date will not be considered.\r\nFor positions that require\r\nBachelor/Master Degree etc:\r\nEducational credentials\r\nfrom foreign countries must be evaluated by an approved education review\r\nservice. This evaluation must be submitted prior to hire. For further\r\ninformation, you may call International Consultants of Delaware, Inc. (302)\r\n737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.\r\n

EXAMINATION PROCESS

The assessment may consist of a\r\nrating of your education, training, and experience related to the requirements\r\nof the position. It is important that you provide complete and accurate\r\ninformation on your application. Please report all experience and\r\neducation that is related to this position.\r\nThe examination for this\r\nrecruitment will be an evaluation and rating of the information provided on\r\nyour application. Therefore, it is essential that the application is filled out\r\ncompletely and accurately, listing all relevant education and experience,\r\naddressing the specific qualifications shown above and submitting any required\r\ndocumentation (diploma, transcript, certification, license, etc.). Please\r\ninclude clear, detailed and specific information on your application regarding\r\nexperience qualifications related to the minimum qualifications, desired,\r\nand/or selective qualifications of the position.\r\n***Please\r\nnote that your answers on the supplemental questionnaire must correspond to the\r\ninformation provided on your application to receive credit.\r\n

BENEFITS

This is a\r\nfull-time, permanent position and eligible for full State benefits, which\r\ninclude:\r\n● Flexible hours and\r\nhybrid teleworking\r\n● Paid\r\nholidays 12-13 per year\r\n● Generous paid leave\r\npackage (annual, sick, personal and compensatory leave)\r\n● State Pension\r\n('defined benefit' plan)\r\n● Tax-deferred\r\nsupplemental retirement savings plans (401(k) and 457)\r\n● Comprehensive,\r\nsubsidized health, dental and prescription plans with little to no��� deductibles, free generic prescriptions,\r\nand free preventative health services\r\n● Flexible Spending\r\nAccount plans for Health Care and Daycare\r\n● State Employees Credit\r\nUnion\r\nTo learn more,\r\nplease click this link: STATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred.\r\nHowever, if you are unable to apply online, or having difficulty with your\r\nlogin or password, please contact DBM's Helpdesk directly at (410) 767- 4850\r\n(8:00 AM to 5:00 PM daily, except for holidays and weekends). After business\r\nhours, please submit an email request to Application.Help@maryland.gov.\r\nU.S. Military\r\nVeterans may qualify for additional bonus points towards certification. Any job\r\noffer will be contingent on the candidate providing a U.S. Military form DD 214\r\nverifying honorable discharge from service prior to starting employment (and\r\nmay be requested prior to interview). Permanent State employees do not\r\nneed to submit proof of Veterans’ status.\r\n�If you are unable to apply online, or encounter difficulty\r\nattaching required or optional documentation, You may contact Chevelle\r\nWise 410-230-6293 or submit via email to chevelle.wise@maryland.gov. Please be sure to include your name, identification number (Easy\r\nID#) and job announcement number on any documentation to ensure timely\r\nprocessing.\r\n�PLEASE DO NOT FAX OR\r\nEMAIL UNSOLICITED DOCUMENTATION\r\n�Completed applications,\r\nrequired documentation, and any required addendums may be mailed to:\r\n�Maryland Department of\r\nLabor/Office of Administration\r\nAttn: UI Professional V-Supervisor (Benefits) (26-001165-0002) CW\r\n100 S. Charles Street, Tower I, Ste. 5000\r\nBaltimore, MD 21201\r\nThe MD State Application Form can be found\r\nonline\r\n�Maryland Department of\r\nLabor is an equal opportunity employer. It is the policy of MD Labor that all\r\npersons have equal opportunity and access to employment opportunities,\r\nservices, and facilities without regard to race, religion, color, sex, age, national\r\norigin or ancestry, marital status, parental status, sexual orientation,\r\ndisability or veteran status.\r\n�\r\n