Product Operations Manager

• →Establish and maintain operational readiness frameworks for existing products, releases, and product partners
• →Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable
• →Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution
• →Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability
• →Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability
• →Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models
• →Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning
• →Identify and resolve gaps between product design and real-world customer usage
• →Define and track key metrics related to readiness, operational efficiency, and partner performance
• →Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership
• →Continuously improve processes and frameworks to reduce friction and support scale

At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including

• Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums.
• Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations.
• Weekly company-wide standup.

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.