Implementation Specialist

Position Overview:

As a Patient Portal Specialist, you will support clients in implementing and maximizing the use of the IMSCare Patient Portal. You will train clients, configure portal features and webforms, provide ongoing product support, and work with internal teams to help improve the overall client and user experience.

Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

Patient Portal Implementation & Configuration

• Implement and configure the preferred Patient Portal based on client requirements.
• Customize webforms and Quick Note features to meet client workflow needs.
• Ensure portal configurations are properly aligned with client requirements and processes.

Client Training & Support

• Train clients on the effective use of IMSCare and its Patient Portal features.
• Provide ongoing product support and guidance to clients, addressing questions and technical concerns.
• Assist clients in understanding and maximizing the functionality of the Patient Portal.

Product Support & Improvement

• Create and manage cases/IERs to document issues, requests, and opportunities for product improvement.
• Coordinate with relevant internal teams to address client concerns and support timely resolution.
• Identify recurring client issues and provide feedback that can contribute to product and process improvements.

Requirements:

• At least college level.
• Strong knowledge and experience with IMSCare.
• Previous experience as a Patient Portal Specialist or in a similar IMSCare-focused role is highly preferred.
• Experience implementing and supporting Patient Portal solutions.
• Strong client-facing and communication skills.
• Ability to train clients and explain product features clearly and effectively.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and manage client concerns with minimal supervision.
• Strong attention to detail when configuring portals, webforms, and other product features.

Salary and monetary benefits (in PHP):

• Monthly salary of 22,000php - 23,000php
• New hire bonus of 5,000php

Perks and other benefits:

• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Relocation allowance for new hires (from outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

Our Recruitment Process:

1. Candidate Application Form
2. General Assessment 
3. Follow up Phone Screening
4. Technical Interview
5. Reference Check and Job Offer
6. Onboarding
7. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com