Associate Customer Service Specialist with French

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

• →Representing the company to external and internal stakeholders, being at ease with doing so via emails and the phone
• →Entering orders, answering customer queries, and directing customers to the appropriate sales representatives when necessary
• →Tracing shipments and interacting with the transport department to ensure timely deliveries take place
• →Dealing with customer credits and product returns as well as disputes
• →Working together with other stakeholders to achieve the desired outcomes, including other departments to inform, gain input, and support decision making
• →Regularly communicating with sales representatives and other internal departments for any process-related information and, or changes.

• Spoken and written proficiency in French and English – minimum level B2 or equivalent
• Minimum of 1 year of relevant experience in Customer Service Operations Departments
• Experience of using Microsoft Office, particularly Outlook and Excel, and willingness to learn new applications/tools
• Proactive and investigative mindset with a high level of attention to detail and good analytical skills
• Team player who at the same time can work independently on moderately complex tasks under general supervision
• Willingness to recommend process improvements to solve issues or improve efficiency.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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