Veterinary Client Service Representative

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more!  We are looking for collaborative and driven people to join our clinical team.  

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.  

We are looking for: Client Service Representative (CSR)  

Schedule: Week 1 - Sunday, Monday 7am-5pm, Tuesday-Wednesday 8am-6pm;

Week 2 - Monday 7am-5pm, Tuesday-Wednesday 8am-6pm, Saturday 7am-5pm

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.    

• Ability to remain composed in stressful and emotional situations 

• Excellent verbal and written communication skills 

• Excellent client service skills and phone etiquette 

• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously 

• Sense of urgency within a fast-paced environment 

• Some flexibility with work hours and able to work additional hours when necessary 

• Critical thinking skills and ability to anticipate needs inter & intra-departmentally 

• General computer competency required including Microsoft Word and Excel 

• Previous experience in veterinary setting (preferred)