Operations Tech Lead

Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards;

Serve as the primary escalation point for complex operational issues, coordinating resolution across internal teams and remote data center techs;

Conduct shift handover briefings, communicating ongoing incidents, pending tasks, and critical updates;

Monitor team performance, provide real-time coaching, and identify development opportunities for analysts;

Foster a culture of ownership, accountability, and continuous improvement within the team.

Oversee and participate in the execution of operational tasks involving servers, storage, networking equipment, and platform software;

Lead root cause analysis for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;

Ensure rack and stack activities, hardware installation, and in-cabinet maintenance are executed to the highest standards;

Validate and improve out-of-band management configurations (IPMI/BMC) across the infrastructure fleet;

Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met;

Install, configure, and troubleshoot Linux and Windows operating systems, supporting analysts with complex cases;

Maintain and improve internal operational documentation, runbooks, workflows, and escalation procedures;

Identify process gaps and propose improvements to the Operations Manager;

Contribute to the development and review of standard operating procedures (SOPs) for the DCOps team.

Advanced English communication skills (B2 or higher);

Proven experience leading or mentoring technical teams in a data center or infrastructure operations environment;

Deep expertise with server hardware, including diagnostics, replacements, upgrades, and fleet management;

Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination;

Advanced knowledge of Linux system administration (CentOS, Ubuntu, or similar), including scripting, automation, and performance tuning;

Solid knowledge of Windows Server environments;

Strong familiarity with RAID technologies, disk provisioning, and storage troubleshooting;

Strong incident command skills with demonstrated ability to lead resolution during critical events;

Proficiency with monitoring platforms, ticketing systems, and incident handling workflows;

Bachelor's degree in Computer Science, Information Systems, or equivalent working experience;

Prior experience in a team lead or senior role within a data center operations environment is strongly preferred.