Client Services Lead, Finance

Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.

Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.

Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You'll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.

Build the Finance Client Function (0 → 1)

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  Identify, engage, and onboard financial services clients and partners

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  Test and iterate on service models tailored to finance-sector needs (compliance, data sensitivity, procurement cycles)

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  Create early playbooks for how Mercor serves finance clients

Account Ownership & Growth

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  Lead client conversations end-to-end, from scoping through renewal and expansion

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  Qualify client needs, define mutual value, and drive engagements to close

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  Structure commercial terms suited to financial institutions' procurement and compliance norms

Contracting & Negotiation

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  Own negotiations on pricing, scope, timelines, and obligations with finance clients

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  Work closely with Legal and Finance to move quickly without sacrificing rigor

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  Navigate data rights, compliance, and security requirements specific to financial services

Stakeholder Management

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  Act as the primary point of contact for finance-sector clients and senior stakeholders

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  Manage complex, multi-party relationships (compliance, procurement, technical teams) with clarity and credibility

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  Align internal teams (Product, Research, Ops, Legal) around finance client priorities

Operate Scrappily, Then Systematize

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  Start hands-on: build client lists, run outreach, draft docs, close deals yourself

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  Identify patterns and convert them into repeatable processes as the finance book of business scales

Experience

• 5+ years in Client Service, Account Management, or Commercial roles, serving financial services clients

• Proven experience negotiating and closing contracts

• Track record managing high-stakes external stakeholders, including compliance/procurement functions

• Direct experience working with data products

Mindset & Skills

• Builder mentality: excited by ambiguity and 0→1 problems

• Scrappy, resourceful, comfortable with unglamorous work early on

• Strong commercial instincts and negotiation skills

• Clear, concise communicator with executive presence

• Able to operate independently while partnering closely with internal teams

Nice to Have

• Experience in fintech, banking, asset management, or financial data platforms

• Exposure to data-driven products, AI, or technical stakeholders

• Background working cross-functionally with legal and finance teams

• Familiarity with financial services compliance and data rights (e.g., SOC 2, GLBA)