Senior Intake Clinician/ Duty Co-ordinator

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organization with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

An opportunity to join a multidisciplinary Community Mental Health Team providing Intake support to consumers experiencing mental illness, their families and referring agencies. The chance to be a part of the welcoming, friendly and highly skilled team at the Wyndham Clinic, Hoppers Crossing. We are passionate about providing an accessible high-quality service to the rapid growing, diverse community we serve.

• Part Time – Permanent Role
• Senior Mental Health Intake Clinician process and triage referrals accordingly and in a timely manner.
• Provide quality and high-level mental health assessments, formulations and recommendations for clients that have been referred.
• Offer consultation to referring teams and recommend appropriate service linkages
• Attend regular multidisciplinary clinical reviews to discuss referrals escalate challenging situations as appropriate
• Oversee and support the Duty team with daily tasks
• Provide senior leadership and mentoring

• Possess critical skills set in providing assessment and monitoring of patients' physical and mental state and confidence in putting relapse management plans and safely managing a deteriorating consumer
• Provide highly responsive and flexible service to consumers and carers in times of need.
• Possess strong written and verbal communication skills, and the confidence to advocate for clients as and when required
• Be available to offer clinical supervision to junior staff members when required.
• Possess exceptional judgement skills which will support the prioritization of referrals.
• Be able to multitask and triage needs according to urgency

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centered care.

To thrive in this role, you will have:

• Excellent clinical, time management, organizational and communication skills, with the ability to adapt and problem solve.
• A compassionate, flexible and positive approach to effective patient care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
• A good personality that will foster strong liaisons with referrers both within and outside the service in order to achieve good outcomes for referred consumers.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check.
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.