Insurance Operations Manager

MGT is the first AI-driven, neo-insurer focused on evolving commercial P&C insurance for the brokers and small business owners. By combining the expertise of industry veterans with state-of-the-art technology, we are ushering in the next evolution of commercial insurance and working to move the industry forward through the use of modern technology, better processes, and a rock-star team. We seek visionary leaders who thrive in dynamic, entrepreneurial settings, and excel in autonomous roles.

We’re looking for an Insurance Operations Manager to support the execution of new insurance products and operational initiatives across the business.

In this individual contributor role, you’ll work across Underwriting, Service, Billing, Compliance, and Technology to help bring new commercial P&C products to market and support key transition efforts, including system migrations and product changes. You’ll play a central role in coordinating work across teams, maintaining momentum on critical initiatives, and ensuring programs are delivered in a structured and reliable way. This is a hybrid role with a preference for candidates located in San Francisco, CA. 

• Support execution of new commercial insurance product launches from concept through go-to-market
• Coordinate cross-functional workstreams across Product, Underwriting, Operations, Distribution, and Engineering
• Translate product requirements into actionable implementation plans
• Develop documentation, underwriting guidelines, and internal training materials
• Help ensure readiness across systems, compliance, and go-to-market activities

• Support transition initiatives (e.g., book rolls, system migrations, product changes)
• Help define scope, timelines, ownership, and success metrics
• Coordinate cross-team readiness for cutovers, communications, and operational changes
• Build and maintain runbooks, playbooks, and supporting documentation

• Partner with stakeholders across Underwriting, Operations, Actuarial, Compliance, and Engineering
• Help turn complex or ambiguous problems into clear, structured plans
• Communicate program status and risks proactively
• Support alignment between product design and market needs

• Track KPIs and program health through reporting and dashboards
• Analyze operational and product performance to identify improvement opportunities
• Contribute to process improvements and scalable operational solutions
• Prepare updates and insights for leadership stakeholders

• ~8–12+ years in insurance product development, underwriting, program management, or operations
• Experience supporting cross-functional initiatives from concept through launch
• Familiarity with commercial P&C products, forms, and underwriting
• Understanding of regulatory and compliance processes
• Experience with migrations, system transitions, or product lifecycle changes is a plus

• Strong communication skills with the ability to simplify complex topics
• Structured problem-solving and analytical thinking
• Experience with KPI tracking and basic BI/reporting tools
• Ability to manage multiple concurrent initiatives
• Strong program/project management fundamentals

• Interest in insurance product operations and how products are brought to market
• Strong execution skills and attention to detail
• Ability to build clear, efficient processes
• Collaborative approach to cross-functional work
• Data-informed decision making

At MGT, inclusion drives excellence and belonging sustains it. We believe diverse perspectives make us stronger, more innovative, and more connected to the people we serve. We value every voice, champion equity, and create space where all people can grow and succeed together.

MGT is proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable law.

All employment decisions are based on qualifications, merit, and business needs. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. If you need assistance or accommodations, please contact us at accommodations@mgtinsurance.com.

This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required. MGT Insurance reserves the right to modify, interpret, or apply this job description in any way the company deems appropriate.