CRM Techno-Functional Consultant

Maintain functional and technical knowledge of CRM Applications Support CRM applications through maintenance, form/dashboard & workflow customizations and end-user guidance Participates in every aspect of the solution implementation from analyzing the customer’s business requirements to configuring the application to meet the customer’s needs. Proactively document solutions, processes, designs and lessons learned Incorporate learnings into future solution design considerations Develop, execute, and verify test plans and scripts for functional testing based on User Story Acceptance Criteria Identify and manage risks with timely reporting and escalation of such risks and issues Requirements Bachelor’s Degree in Business Information Systems, or any related field 2+ years of experience in CRM implementation, configuration, system design or related business experience Ability to train users on IT solutions including writing training manuals and user guides. ·