Partner Support Intern

As a Partner Support Intern, you will support the Partner Services team by acting as a key main point of contact for Miinto’s partners, managing inquiries via email and Dixa. You’ll collaborate with internal teams through video calls, monitor key performance KPIs, and provide localized support across merchandising, onboarding, integration, and finance topics. Additionally, you’ll assist with contract-related negotiations and contribute to partner retention efforts.

Please note that this is an entry-level internship position (stage).

What you'll do 

• Be a key point of contact for Miinto Partners and handle incoming inquiries via email and Dixa with a focus on speed and accuracy.
• Deal with internal stakeholders to align on processes via video calls
• Periodically monitoring status of Miinto Performance KPIs, e.g: Partner Net Promoter Score (pNPS), stock core, Agent responses per conversation, First Contact Resolution (FCR), Average response time, Partners contacting specific queues, Contact drivers per queue, Backlog volume, Tickets per queue, Agent efficiency, Weekly interactions
• Provide prompt local language support to partners liaise internally with merchandising, logistics, onboarding and integration teams to align on processes and resolve complex cases.
• Provide consultation on accounting/finance-related requests: e.g profit calculation, financial reports overview and invoicing related queries
• Handle negotiations related to terms and conditions updates, including churns negotiations, contracts terminations management and win-back strategies of top tier Partners

What we are looking for

• A graduate/ student pursuing a professional degree in E-commerce, Fashion, Communication, Marketing, or related field.
• Strong passion for fashion and interest in ecommerce dynamics.
• Detail-oriented approach and ability to prioritise tasks as well as display a proactive attitude in a fast-paced environment.
• Good knowledge of Google sheets/Excel, Google Slides, Microsoft Power BI. 
• Good communication and interpersonal skills, with the ability to collaborate effectively in a team environment.
• Analytical mindset with the ability to spot different strategies
• Fluent in English written and spoken.
• Previous retail or ecommerce experience is a plus, but not required.

What to expect from us

• A lovely office in the centre of Milan
• Flexible contract with working from home if required
• Once a week, we have breakfast paid by Miinto at the office
• Miinto work-out only for Miinto employees fully paid by the company each Wednesday (either joined remotely or in-person)
• A lunch ticket provided for each working day
• Dog-friendly office
• A truly multicultural, respectful work environment - we currently have employees from 15 different nationalities.
• A flat hierarchy built on trust and collaboration
• A ton of fun because we like what we do
• Competitive benefits as well as company discounts on Miinto
• The opportunity to work for a growing and exciting global eCommerce business with huge ambitions and a driven and dynamic leadership team

Why Miinto?

We are the fastest growing online fashion platform in Europe, connecting shoppers, boutiques and brands across 13 different markets. Founded in 2009, we are home to more than 300 employees from more than 35 nationalities across offices in Copenhagen, Warsaw, Milan, Oslo and Amsterdam. 

By joining Miinto, you will become part of a diverse team of ambitious and dedicated experts to inspire and support you on our mission to empower the world's best dressed people.

We work hard at Miinto, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities. We respect each other and try to learn as much as possible from our diversity.

We are committed to hiring top talent regardless of race, religion, national origin, sexual orientation, gender identity, and age. As a result, we encourage all qualified candidates to apply for the position.

Please send your CV in English