Internal Communications Specialist

At Milan Laser Hair Removal, we’re not just transforming skin—we’re transforming confidence. As the nation’s largest laser hair removal provider, we’re built on a culture of excellence, innovation, and delivering a world-class experience for both our clients and our team.

We’re looking for an Internal Communications Specialist who is an exceptional writer, highly organized, and passionate about creating communications that keep employees informed, connected, and engaged. This role is ideal for someone who can take complex information and turn it into clear, polished messaging—while managing multiple communication channels, projects, and priorities in a fast-paced environment.

You’ll work closely with leaders and teams across Milan to develop communications, maintain important company resources, and ensure employees have accurate, consistent information when they need it.

The Internal Communications Specialist plays an important role in how information is shared across Milan. You’ll create and manage content across internal channels, support executive and leadership communications, and help ensure messaging remains consistent with Milan’s voice and brand.

This role also owns the accuracy and organization of Milan’s operating manuals and other key documentation. You’ll partner directly with subject-matter experts and senior leaders to gather information, translate it into clear communications, and keep projects moving from initial request through final delivery.

• Create clear, engaging content for internal channels, including newsletters, Slack, company-wide and clinic announcements, leadership messages, and employee campaigns.
• Manage the internal communications content calendar and ensure recurring communications are delivered accurately and on time.
• Highlight employee achievements, company culture, milestones, and important updates through engaging storytelling.
• Adapt messaging for different audiences, channels, and communication needs.

• Draft and refine executive updates, company announcements, town hall materials, video messaging, and other leadership communications.
• Partner directly with senior leaders to understand their goals and translate their input into polished, effective messaging.
• Ensure leadership communications are accurate, timely, and aligned with Milan’s voice and broader company messaging.

• Own the accuracy, organization, and ongoing maintenance of Milan’s operating manuals.
• Manage version control, publishing, archiving, and approved updates to ensure employees have access to current information.
• Coordinate change requests with department leaders and subject-matter experts, ensuring updates receive appropriate review and approval.
• Create templates, standard language, and communication resources that help leaders effectively communicate with their teams.

• Lead recurring internal communications meetings and cross-functional committees, including agendas, follow-up items, and project tracking.
• Manage communication projects and company-wide initiatives from planning through execution.
• Coordinate timelines, messaging, materials, logistics, and stakeholder input across multiple departments.
• Help keep leaders informed and ensure messaging remains aligned across the organization.

• Review internal communications for accuracy, clarity, consistency, grammar, and tone.
• Maintain Milan’s brand voice and communication standards across channels and documents.
• Take ownership of the quality and accuracy of communications before they are distributed.

• 2+ years of experience in professional writing, copywriting, corporate communications, technical documentation, or a related area.
• Exceptional writing, editing, proofreading, and storytelling skills with strong attention to detail.
• Ability to adjust your writing style based on the audience, purpose, and communication channel.
• Strong organizational and project-management skills with the ability to manage multiple priorities and deadlines.
• Confidence working directly with leaders and subject-matter experts to gather information and turn it into clear, employee-friendly communications.
• Strong facilitation and presentation skills with the ability to lead meetings and keep projects moving.
• Experience managing documentation, including version control and revision tracking.
• Ability to handle confidential or sensitive information with discretion.
• Bachelor’s degree in Communications, Journalism, English, Marketing, or a related field preferred, or equivalent professional experience.

• You’re a strong writer first and genuinely enjoy turning information into clear, engaging content.
• You can take a lot of input from different people and turn it into one concise, cohesive message.
• You’re comfortable working directly with senior and executive leaders.
• You’re highly organized and can keep multiple projects, deadlines, and stakeholders moving at the same time.
• You naturally catch inconsistencies, outdated information, and small details others may miss.

• Be part of a fast-growing, nationally recognized brand.
• Work closely with leaders and teams across the organization.
• Have a direct impact on how employees receive information and stay connected to Milan.
• Join a collaborative culture that values ownership, continuous improvement, and new ideas.
• Opportunities for professional growth and career development.