SME Engineer IT

Mindtickle is the leading AI-powered revenue enablement platform, helping sales teams learn faster, practice smarter, and perform at their best. We bring together onboarding, training, coaching, content, digital sales rooms, conversation intelligence, and AI role-plays into one platform so revenue teams have everything they need to build winning sellers.

Global companies, like Fortune 500 organizations, trust Mindtickle to support their revenue teams. Customers and industry analysts have also recognized us. G2 has ranked us the #1 Sales Training & Onboarding platform for 28 consecutive quarters, and Forrester has recognized Mindtickle as a Leader in revenue enablement. Mindtickle was also recognized as AI-Based Sales Solution of the Year by the 2025 AI Breakthrough Awards and has received Stevie Awards for Technology Innovation and Customer Support Excellence.

At Mindtickle, we're helping companies create high-performing revenue teams, and we're looking for people who want to help shape what's next.

• Act as the premier Subject Matter Expert (SME) for internal infrastructure, handling advanced L3 escalations and complex system architectural challenges.

• Architect, tune, and administer our core collaboration suites, including global configurations within Google Workspace and Microsoft 365.

• Own and scale our endpoint device management frameworks, serving as the technical authority for Jamf Pro (macOS) and Microsoft Intune (Windows).

• Design and deploy complex, automated identity provisioning and access governance integrations using enterprise tools like Okta and Entra ID.

• Lead user lifecycle automation strategies, systematically engineering frictionless and compliant onboarding, offboarding, and role-change frameworks.

• Partner closely with Information Security teams to enforce endpoint compliance, threat isolation, conditional access policies, and data classification.

• Author comprehensive technical runbooks, SOPs, and knowledge base frameworks to mentor and upskill junior helpdesk engineers.

• Drive continuous process improvements and infrastructure automation using scripting languages (PowerShell, Bash) and cloud platforms.