Trade Concierge

Build a long-term relationship with every Wedding trade professional you are assigned to, in order to help increase the number of their customers who could use Minted for their upcoming events

Serve as a dedicated customer advocate and brand ambassador, influencing the Wedding trade professional and their customer’s perception of Minted

Host consultations with wedding planners and customers over video chat.  For Wedding professionals, these consultations may include an introductory overview for the planner to become familiar with everything Minted has to offer.  For clients of planners, this will include helping them to find and personalize their designs and wedding websites.

Handle all email communication with the Wedding professionals and their customers, including proactive outreach, as needed, to introduce them to new products and services that Minted is offering, as well as sharing upcoming promotions

Document customer interactions thoroughly and accurately in our CRM, while following departmental policies

Use support tools & training, including our knowledge base, to respond to inquiries and ensure our customers’ satisfaction and a high-quality concierge experience

Utilize data to proactively track orders on behalf of the planners and their clients

Identify opportunities for improving the customer experience and share those with leadership

Maintain detailed notes on every interaction with the Wedding trade professional and their customers

Able to confidently, positively, and efficiently guide the customer through Minted’s product and service offerings, and prioritize multiple tasks in a fast-paced, high-volume environment

A proactive problem solver who can anticipate customers’ needs in advance and who can quickly solve any issues

Organized, paying close attention to detail, in order to accommodate all clients

Able to take direction and quickly learn new procedures, processes, and products

Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals

Technologically adept; familiarity and experience with eCommerce a plus

Able to reliably meet a required flexible/variable hour work schedule, including weekends, based on business needs, and adhere to the company attendance policy

Strong relationship-building skills and a love for supporting the customer

Design orientation and a love of weddings and wedding planning

A calm, professional working environment

Excellent written and verbal communication skills

High attention to detail, are organized, and able to follow through

Experience with Salesforce or other CRM software is a plus

The ability to appropriately represent the Minted brand on screen with customers

A Bachelor’s degree or equivalent work experience

2+ years of experience working with customers (preferably at a premium brand)