Product Operations Manager

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

• 🗓️ Founded in 2012 | Member of French Tech Next40
• 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
• 🏆 Get Things Done:  We prioritize action and efficiency for impactful results
• 🚀 Go Above & Beyond:  We tackle challenges proactively and always aim for excellence
• 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• 🤝 Satisfy & Empower Clients: We're committed to our clients' success

• Own product analytics end-to-end : instrument and report across Heap, Contentsquare, and Amplitude; build the dashboards PM leadership and Product Marketing rely on for trade-off calls and strategic decisions
• Build and run the customer feedback loop : design the intake and synthesis pipeline for customer signal (feedback, tickets, sales input, usage data) and partner with Customer Success from raw signal to actionable roadmap input
• Centralize and coordinate the product roadmap : create clear visibility across teams on what's shipping, what's blocked, and what's next; facilitate planning cycles and business reviews with structured, decision-ready inputs
• Keep the product toolstack functional : administer Productboard and Jira so they remain a working system, not a ticket graveyard; define the governance that keeps data clean and workflows purposeful
• Build and maintain internal AI agents : design automation flows and Dust agents that remove manual work from PM workflows (spec drafting, meeting synthesis, backlog triage, reporting); own agentic product management practices and enable Customer Success, Product Marketing, and Sales to self-serve off product data sources

• 5+ years in product operations, technical program management, or product management in a SaaS or platform company
• Proven track record of building a system or process from scratch
• Technical background: engineering, computer science, or a builder-track PM path
• Experience reading data models and discussing architectural trade-offs directly with engineering teams

• Product analytics: comfortable instrumenting, querying, and building dashboards that drive decisions
• AI agent design: able to scope, build, and iterate on automation flows and LLM-based agents
• Systems thinking: designs for resilience and knows when to kill a process that isn't working (including one you built)
• Cross-functional fluency: works naturally across PMs, designers, product marketers, and customer-facing teams
• Autonomous execution: comfortable clearing unmapped ground without a defined playbook

• Agentic & automation: Dust, n8n, Claude
• Product analytics: Heap, Contentsquare, Amplitude
• Product tooling: Productboard, Jira
• Design collaboration: Figma

• English: Fluent - Professional Proficiency
• French: Fluent - Professional Proficiency

1. 45 minute introductory call with a Talent Acquisition Specialist
2. Hiring Manager interview with Jean-Yves Simon, Chief Product Officer
3. Two values-based interviews using the STAR methodology