Inside Sales Executive (IT Solutions)

• Engage with inbound and outbound leads via phone, email, and digital channels  
• Qualify prospects based on business needs, budget, timeline, and decision-making process  
• Identify customer pain points and match them with relevant IT solutions 
• Maintain consistent follow-ups to nurture and progress leads  
• Ensure all qualified leads are properly handed over with clear context and requirements  
• Maintain accurate and up-to-date records in CRM systems  
• Track lead status and ensure smooth progression through the sales funnel  

• Assist in preparing basic documents related to sales process  
• Coordinate internally with sales and technical team to support customer requirements  
• Follow up on proposals and support the sales team in closing deals  
• Ensure a smooth and professional customer experience throughout the sales process  

• Bachelor’s degree in Business Administration, Marketing, IT, or related fields  
• 1–3 years of experience in telesales, inside sales, or lead generation (IT industry is a plus)  
• Strong communication and questioning skills, with the ability to uncover customer needs  
• Confident in making outbound calls and engaging with prospects  
• Organized and able to manage multiple leads simultaneously  
• Willingness to learn IT solutions (e.g., AI, cloud, software, cybersecurity)  

• Number of qualified leads generated  
• Lead-to-meeting conversion rate  
• Quality of handover to sales team  
• Pipeline contribution and progression rate  
• Responsiveness and follow-up effectiveness 

MRT Samyan

Job Level
Junior Level (1-3Y exp.)

Job Type
100% Self-contributor