Customer Service Print Specialist

• →Handle day-to-day customer inquiries through email, chat, and phone. 
• →Provide accurate and timely information regarding pre-press and print processes, order status, and product details. 
• →Collaborate with other pod members to resolve customer issues efficiently and effectively.
• →Address and resolve standard customer issues independently. 
• →Escalate more complex problems to Senior Customer Service Team Members or the Team Leader when necessary. 
• →Ensure customer satisfaction by following up on resolved issues and providing additional support as needed.
• →Participate in pod meetings to discuss ongoing projects, share knowledge, and improve processes. 
• →Communicate effectively with team members to ensure a cohesive approach to customer service.
• →Provide feedback on customer service processes and suggest improvements.
• →Share expertise and knowledge with other team members to foster a collaborative learning environment.

• Proven experience in customer service, preferably in the print or publishing industry.
• Strong written & verbal communication and interpersonal skills.
• Ability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
• Problem-solving skills and the ability to work independently and as part of a team.
• Familiarity with customer service software and CRM systems.
• Basic understanding of pre-press and print production processes.
• Basic knowledge of graphic design software (e.g., Adobe Creative Suite) is a plus.
• Understanding of different printing techniques and materials.

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