Operations Engineer

As an Operations Engineer, you will play a key role in ensuring the reliability, security, and continuous improvement of our production platform.

Working alongside our Cloud Engineers, DevOps Engineers, Security team, and external hosting provider, you will become a key contributor to the day-to-day operations of our on-prem production environment.

This role is ideal for someone with an initial experience in systems or infrastructure who wants to grow into a highly autonomous operations engineer. You'll receive coaching and progressively take ownership of increasingly complex operational responsibilities.

• Monitor the health and availability of our production platform.

• Investigate infrastructure and platform alerts.

• Troubleshoot production issues and coordinate incident resolution.

• Perform operational health checks and routine maintenance activities.

• Maintain operational documentation and runbooks.

• Act as the day-to-day technical contact for our managed hosting provider.

• Coordinate incidents, maintenance windows and infrastructure changes.

• Follow up on operational requests until completion.

• Ensure operational procedures are properly executed.

• Participate in incident investigations and Root Cause Analyses (RCA).

• Implement corrective actions following incidents.

• Identify recurring issues and propose permanent improvements.

• Contribute to improving the reliability and resilience of the production platform.

• Participate in operating system upgrades and migration projects.

• Coordinate infrastructure lifecycle activities with our hosting provider.

• Implement infrastructure hardening recommendations in collaboration with the Security team.

• Keep technical documentation and operational procedures up to date.

• Assist in the operational management of our SQL Server environment.

• Investigate SQL Server logs and performance issues during incident resolution.

• Support database maintenance and operational activities.

• Contribute to troubleshooting database-related production incidents.

• Develop a solid understanding of SQL Server administration and high-availability concepts.

• Develop PowerShell scripts and automation tools.

• Eliminate repetitive manual operational tasks.

• Improve operational processes and tooling.

• Contribute to standardizing operational procedures.

• Continuously look for opportunities to improve efficiency and reliability.

• Perform operational activities within our regulated production environment.

• Follow documented security and operational procedures.

• Support security remediation and hardening activities.

• Contribute to maintaining operational documentation.

• Gradually learn the operational processes supporting our PCI DSS environment.

We're looking for someone who enjoys understanding how systems work and making them more reliable.

You are curious, analytical and organised. When something breaks, you naturally want to understand why—not just restore the service.

You enjoy automating repetitive work, improving processes and continuously learning.

• 1–3 years of experience in systems administration, infrastructure operations or technical operations.

• Good understanding of Windows Server administration.

• Basic knowledge of IIS and Microsoft server technologies.

• Basic understanding of Microsoft SQL Server and relational databases.

• Basic PowerShell scripting skills.

• Experience troubleshooting technical issues.

• Strong analytical and problem-solving abilities.

• Good written and verbal communication skills.

• Professional working proficiency in English.

• Experience writing SQL queries and reading SQL Server logs.

• Knowledge of SQL Server administration concepts (backups, maintenance, permissions, Always On, performance troubleshooting).

• Experience working with managed hosting providers.

• Knowledge of ITIL Incident, Problem and Change Management.

• Exposure to PCI DSS or other security/compliance frameworks.

• Experience in a SaaS or production environment.

During your first years with us, you'll progressively develop expertise in:

• Production operations

• Incident and problem management

• Infrastructure lifecycle management

• SQL Server operations and administration

• Automation and scripting

• Security hardening

• PCI operational processes

• Working with managed infrastructure providers

• Production reliability and operational excellence

This is an opportunity to grow into a key operational role within a SaaS company.

You'll work on real production systems from day one while being coached by experienced colleagues. As your expertise grows, you'll progressively take ownership of the operational management of our hosted platform and become a trusted technical partner for both internal teams and our hosting provider.

If you enjoy solving technical problems, automating repetitive work, and making systems more reliable, we'd love to meet you.