Health Navigator, Monitoring

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for engaging daily with clients and teammates to build and sustain positive and productive working relationships with all parties. This includes monitoring device readings, contacting clients to determine if they require further intervention or assistance, managing inbound calls, handling all incoming alarm signal activities and taking the appropriate action. In addition will make outbound calls to reach customers, emergency contacts, and Police/Fire/EMS regarding alarm activities, following standard operating procedures.

• Monitors high volume of medical alert alarms with genuine concern.

• Determines response requirements and relative priorities of situations, and health professional in accordance with established procedures.

• Contacts private individuals by telephone to assess each patient alert by modality.

• Follows workflows represented by alerts to determine next steps in the call process.

• Verifies demographics and other related data and enter patient information into appropriate systems.

• Answers routine inquiries and relay information and messages to and from appropriate health professionals, agencies, departments, and to all other individuals or groups requiring notification.

• Maintains access to, and security of, sensitive materials.

• Explains products or services and answer questions from customers.

• Maintains accurate records of contacts, accounts, and orders.

• Answers client questions and calls using scripted and non-scripted responses

• Assists with enrollment of new clients, support existing clients and collaboration between interdepartmental processes.

• Interacts with clients, Case Managers, and Home Service Representatives in a professional, helpful, and courteous manner.

• Troubleshoots devices and reports malfunctions to ensure units receive necessary maintenance.

• Participate in other projects or duties as assigned.

• High School Diploma required.

• Two (2) plus years of related professional or healthcare medical experience.

• LPN/CNA/Medical Assistant certification preferred.

• Call Center experience preferred.

• Or equivalent combination of education and/or experience.

• Strong analytical and problem-solving skills.

• An energetic pace along with a positive attitude.

• Self-motivation and the ability to work independently and with teams.

• Proficient in the use of Microsoft Teams, Word, Excel, and Outlook.

• Excellent oral and written communication skills.

• Proficient in managing multiple tasks as the same time.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com