Senior Product Manager

Business Development

• →Work closely with Business Leadership in driving key objectives and results for the business unit (FX).
• →Develop relationships with other internal business units, collaborate with them to optimize and enhance our integration with the systems they manage.
• →Handle internal and external stakeholder communication for upcoming product work.

Product Success and Performance

• →Define, set up and monitor key product OKPs & KPIs in line with the business objectives.
• →Gather and analyse customer feedback.
• →Generate insights and recommendations based on product usage and report findings to stakeholders.

User Discovery

• →Create, plan and execute user research that drive business objectives.
• →Conduct user research using appropriate research methodologies.
• →Systematically create and explore opportunities and solutions for ideas that solve customer problems.
• →Summarise and present research findings to key stakeholders.

Problem Deep-dive

• →Identify and prioritise the biggest problems our customers and business are facing in a structured and data driven way.
• →Use internal and external channels to identify problems and gather insights (i.e. customer data, user research etc.)
• →Manage your own roadmap having a list of prioritised problems and solutions.
• →Dig deeper until you find the root causes of the problems identified, and explore solutions accordingly.

Solutions & Creativity

• →Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• →Create low-fidelity wireframes for features and products.
• →Coordinate closely with product designers in crafting ideas and designing high fidelity designs. Write product requirements documents for your engineering manager and team to develop the designs.

Product Development

• →Work closely with your engineering team and engineering manager to convert product requirements and designs into live features.
• →Follow an agile approach such as SCRUM, while ensuring your team is delivering high quality outputs with a fast pace and an agile mindset.
• →Be detail oriented and ensure the solution delivered is in line with the product requirements and the designs.

Usability & A/B Testing

• →Usability Tests - Design and execute appropriate usability tests for a product or feature when needed.
• →A/B Tests - Release A/B tests to measure success of the product changes and iterate if needed. Results - Collate, analyse and report on findings to key stakeholders.

Stakeholder collaboration

• →Work closely with other internal teams such as Growth/Marketing, Customer Support, Security, Tech, Central systems, Compliance, Operations etc. to make the necessary Product changes, manage expectations and decide on the priority of the backlog items.
• →Have an open-mind when listening problems and negotiate/offer solutions to deliver in a fast and efficient way.

Business as usual

• →Improve processes and ways of working with your internal team and other stakeholders to increase delivery speed and quality.
• →Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
• →Develop a structured way of working to have the right balance between the new feature development, existing feature iterations, tech debt and bug fixing.