Director of Group Operations Strategy & Development

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London / Remote | 💰£112,200 - £146,850 + Incentive Awards tied to your performance + Benefits ✨

Our North Star in Operations is to deliver seamless support that builds trust, deepens loyalty, and powers Monzo’s sustainable, profitable growth.

Sitting at the very heart of Monzo Global Operations, you will work within our Group COO team, partnering closely with the Global Operations Leadership team and key Monzo stakeholders to tackle our biggest strategic priorities in pursuit of our challenging goals. You will bridge the gap between bold ambition and rigorous operational execution - turning complex challenges and priorities into clear, measurable actions to progress across UK Operations, EU Operations and Controls. In this role you will build strong relationships with leadership across Customer Operations, EU Operations, Controls, Finance, Tech disciplines and the wider Monzo team, working collaboratively to help build and deliver on our Group COO strategy and operating model.

• Shape and own the big picture: You’ll define, align, and maintain a clear strategy for the Group COO team. Making sure it covers everything across UK Ops, EU Ops, and Controls, so everyone knows where we’re heading and why.

• Align our goals: you’ll lead the goal-setting process for the GCOO area. Making sure our top-level objectives fit seamlessly with the goals of each sub-function, keeping all our teams rowing in the same direction.

• Keep us on budget with clear insights: You’ll partner closely with Finance to build and embed a simple, dependable monthly reporting process. Bringing real rigour and clear forecasting to the numbers so we always understand our financial health.

• Design for a global Monzo: you’ll lead the shift as GCOO transitions into a fully functioning global operating model - building everything with a "global by design" mindset from day one. You’ll help architect how we scale by balancing global efficiency with local market operational requirements, always ensuring we think “global first”.

• Deliver key projects: You’ll take full accountability for a range of high-impact short and medium-term strategic projects, collaborating with teams across all of Monzo to get them over the line.

• Keep everyone informed: You’ll track our progress against the GCOO strategy and make sure key updates are clearly communicated - whether that’s for CEO reporting, the PRA 90-Day Plan, or our own GCOO Leadership Team.

• You have extensive experience operating at a senior strategic level (ideally within fintech, or complex operational environments). You have a track record of shaping business strategy through structured problem-solving, data, and deep business insight.
• You are a proven executor, able to turn strategy into executable projects, ensuring those projects deliver to time and quality.  You switch between the strategic and practical with ease, analysing issues strategically but also being able to ‘do the detail’ to ensure successful execution
• You excel in highly matrixed environments where ownership is shared. You know how to build alignment, resolve trade-offs, and hold cross-functional teams accountable without needing direct reporting lines.
• You speak the language of Operations, Finance, Technology and Controls. You can comfortably translate complex operational or technical signals into clear executive narratives for both technical and non-technical audiences.
• You thrive in unstructured environments where no playbook exists. You enjoy establishing governance, clear communication strategies and moving fluidly between strategic vision and hands-on operational delivery.
• You bring financial discipline and analytical capability, with hands-on experience partnering with Finance to connect operational levers directly to commercial performance.
• You have experience and strong aptitude for navigating complex global versus local operational structures and managing trade-offs across multiple markets
• You have superb communication skills with a proven ability to distill complex ideas and metrics into actionable insights through effective story-telling, high-impact board decks, and clear leadership updates.

💰 £112,200 - £146,850 + Incentive awards +  Benefits ✨

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits.

Our average process takes around 4 weeks but we'll always work around your availability. You'll have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact ninaebanksmetcalfe@monzo.com

• Application questions - we have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
• Recruiter Call - 30 mins 
• 1st stage Technical Interview - 1 hour
• *potential additional stage to be decided.

We shall close this role once we feel we have received enough applications to review.

Good luck 🍀

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊