Regional Operations Coordinator

Brooklynmid

Operations

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Quick Summary

Overview

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods.

Technical Tools

Operations

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

The Regional Operations Coordinator will support the Workers’ Compensation Department by ensuring that case staff and attorneys are trained, compliant with best practices, and meeting performance expectations. This role is tactical and people-focused, with a strong emphasis on training, auditing, and coaching.

Responsibilities

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→Conduct regular audits of case files and performance dashboards to identify gaps in adherence to KPIs
→Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
→Deliver onboarding and ongoing training to case staff and attorneys with Learning & Development team, reinforcing best practices and operational standards
→Meet with underperforming staff to diagnose issues and provide coaching or escalation paths
→Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
→Serve as a regional liaison, ensuring that local nuances are accounted for in training and operations
→Collaborate with the Enablement Manager and Operations Leader to implement new processes and track adoption

Requirements

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2+ years of experience in legal operations, training, or case management (Workers’ Compensation preferred)
Exceptional leadership, time management, facilitation, and organizational skills
Strong interpersonal and communication skills
Detail-oriented with a passion for process improvement and accountability
Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance
Comfortable working independently

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Salary Range

$60,000—$70,000 USD

What We Offer

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Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

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