Director, Brand and Creative Operations

We are hiring for a Director of Creative Operations and Production to lead how our in-house creative team operates and scales. In this role, you’ll build the systems, processes, and resourcing models that enable our creatives to do their best work—while ensuring we deliver high-quality output efficiently across all marketing channels. You’ll sit at the center of Creative and Marketing, helping us move faster, stay organized, and bring our brand to life in a consistent, impactful way.

The base salary offered for this role and level of experience will begin at $201,000.00 and up to $279,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

• Implement and scale an end-to-end creative operations model with clear visibility into utilization, capacity, and velocity
• Establish and optimize tools, platforms, and workflows to improve efficiency and reduce bottlenecks
• Lead quarterly creative resourcing planning with senior leadership to align output with business priorities
• Develop data-driven reporting and visualization frameworks that clearly communicate team capacity, resource allocation, cost efficiency, and value creation to senior stakeholders
• Orchestrate internal and external creative resources, ensuring seamless workflows from intake to delivery
• Streamline complex processes to enable high-velocity, high-quality creative production
• Manage and optimize the brand OPEX budget to ensure effective allocation of resources
• Oversee external agency partnerships to deliver work on time and within budget
• Lead and develop a high-performing Creative Ops & Production team, driving prioritization and execution excellence

• 10+ years of experience in creative operations, production, or similar within a fast-paced tech company and/or agency
• 7+ years of experience leading and managing high-performing teams
• Proven experience building and scaling creative operations processes (in-house or agency)
• Strong experience managing large production budgets and resource planning
• Demonstrated ability to drive operational rigor across creative workflows, tools, and systems
• Strong cross-functional leadership and communication skills, with the ability to influence stakeholders at all levels
• Excellent problem-solving skills, with the ability to break down complex challenges into actionable solutions

#LI-AM1 #LI-Hybrid

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.