Lead Infrastructure Production Management & Reliability Engineer - Director

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. The Load Balancing Infrastructure Operations Level 3 team is part of the Enterprise Computing Organization of Morgan Stanley. Our global team is focused on the core infrastructure supporting Application Delivery across Morgan Stanley. This includes supporting a multi-vendor Load Balancer environment responsible for providing services to both internal and external clients. You will integrate into the global follow the sun operations model, which translates to global responsibility for the aforementioned technologies in the respective regions. Our day-to-day responsibilities also include: * Supporting a high number of devices and application flows in an enterprise environment providing cloud-like experience for developers * Using sophisticated network tooling to address network connectivity issues, fault analysis, failure avoidance, and the diagnosis and resolution of any other functionally impacting issues in distributed systems environments * Working with an in-house application management system designed to simplify the deployment and management of application delivery components. Users can model a configuration using the systems relational data model, control and monitor their services over the network via a GUI console * Addressing L2 escalations * Process improvement, automation, scripting * Writing technical documentation You will also have the opportunity to work in a virtual global team, including several esteemed SMEs, using Jive, Twiki and SharePoint for collaboration Qualifications * Strong knowledge of TCP/IP protocols, particularly TCP and IP themselves, as well as HTTP and DNS. * Comfortable with system administration of Unix. * Deep understanding F5 BigIP and A10 Thunder Application Delivery Devices. * Administrative competence in at least one major programming language or platform (for example, Ansible, Perl, Python, Powershell, or C# ) * Strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management or resolution * Effective time management skills to prioritize meetings for numerous projects, supporting user requests, addressing incidents, work on projects, as well as documentation. * Effective communication with various user groups (developers, engineers) as well as remote team members * Drive to learn about new technologies, techniques and what it takes to be an integral member of this team WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser. Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.