Field Service Representative

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

In this role you will be responsible for providing customer technical support for Applied Technology products. You will be expected to work with the engineering teams to gain expertise on the products, and, through customer engagements, provide valuable feedback to drive the roadmap of future products. Your main focus and responsibilities will include the following:

• Active Secret clearance preferred.

• Participate in customer briefings and conduct product demonstrations

• Provide training on Applied Technology products for existing and potential customers.

• Support tradeshows and product evaluation events.

• Provide test/trial support of products in development in order to provide early feedback.

• Interpret customer needs into new features and product offerings through collaboration with the business and engineering teams.

• Develop and nurture relationships to promote Applied Technology products and capabilities to new government customers.

• Partner with Business Development to create capture strategies to grow the business

• Experience working within the Department of Defense, Military branches or civilian government roles

• Must have strong knowledge of cellular, Wi-Fi, and push-to-talk technologies with applicable field SIGINT and/or EW experience.

• Must have exceptional interpersonal skills and be comfortable interacting with individuals and diverse groups of people within the customer organization and Applied Technology

• Possess strong verbal communications and ability to build professional working relationships.

• Ability to interpret customer needs into product requirements

• Field experience with SIGINT and/or EW products a plus

#LI-JM2

#LI-REMOTE

#AppliedTech

• Bachelor’s degree or equivalent experience with 10+ years experience and must have substantial knowledge of the U.S. defense industry (military and/or civilian).  

• Must be able to travel on a frequent basis (5-15 days per month).

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract. Some contracts may have higher-level clearance requirements.