Associate Director, Licensed - Clinical Command Center - Split Shift (Day Variable)

The Associate Director (Licensed) is a licensed clinical professional, responsible for the 24/7 day to day department operations which may include, but is not limited to, overseeing staff and resource management, quality assurance, regulatory compliance, financial management, educational and training program(s), and human resources management to ensure optimal results and high employee engagement within the Mount Sinai Health System’s Clinical Command Center.

The Associate Director ensures that the key departmental components of system throughput, patient transfer center, clinical admitting logistics, telemedicine and inter and intra hospital patient movement, operate according to institutional policies and applicable regulatory requirements.
 

1.    Provides clinical direction, coordination, interpretation and administration of current and long-range policies, procedures and departmental programs.  
2.    Assists in establishing and implementing operational strategies and targets to ensure health system goals and objectives are performed successfully.       
3.    Advises director and other leadership of operational issues related to department activities and recommends solutions as appropriate. Reviews real projects in progress or at completion to ensure program accuracy and readiness. 
4.    Develops and/or maintains departmental standard operating procedures. Regularly reviews policies and procedures and makes changes or recommends changes to superiors as necessary.
5.    Serves as a primary point-of-contact for interdepartmental communications, where applicable, in order to maintain standards, implement improvements, define and measure progress and meet business objectives.
6.    Collaborates with interdepartmental senior leadership and/ or Chairman to develop short term and long-range plans.
7.    May chair or participate in health system committees.
8.    Recruits, orients, trains, coaches, counsels, mentors, disciplines, and evaluates staff in accordance with all internal policies and procedures. Delegates tasks and responsibilities, and plans, monitors and appraises job performance. 
9.    Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
10.    Provide leadership for staff members in the form of ongoing training, performance feedback, goal setting, and problem resolution
11.    Ensures compliance with regulatory, insurance and ethical standards regarding safety of patients, employees and property.  Identifies contingency plans for potential risks.
12.    Performs other related duties.
 

• 7+ years of experience (higher preferred) in a professional business environment, with health related, project management and supervisory experience preferred.

• Current NYS Nursing, NP, P.A. with relevant clinical licensure required.

• MS Office Suite (advanced)  

• Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Building Trust - Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Aligning Performance for Success - Focusing and guiding others in accomplishing work objectives.
• Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
• Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organizations and individuals’ effectiveness.
• Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
• Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.