Senior Integration Engineer - Tokenization

As a Senior Integration Engineer for Tokenization, your mission at Marqeta will be to serve as a trusted technical and payments advisor for Marqeta's customers, digging in to provide solutions throughout the customer tokenization life cycle — enabling cardholders to provision payment cards to Apple Pay, Google Pay, and Samsung Pay across mobile and web surfaces. While this role focuses primarily on tokenization APIs, a working knowledge of the core platform — Cards, Users, and Card Products — will greatly improve your chances of success.

You will be on the front line communicating directly with customers (particularly our customer’s developers, product owners, and project managers) and you will partner with groups within Marqeta’s organization.

We work Flexible First. This role can be performed remotely in the United States, only in one of our Premium or National locations, which you can review here.

• Ensure key technical stakeholders at customers and prospects deeply understand our platform, what sets it apart, and how to get integrated and live quickly
• Own the technical implementation of customers onto our platform, including technical advisement, environment configuration, and troubleshooting
• Become an expert on Marqeta's tokenization APIs, developing and sharing best practices for deploying them
• Balance the big picture and the details — spotting downstream impacts or "gotchas" before they happen, while also handling precise, hands-on tasks with minimal oversight
• Troubleshoot collaboratively with customers during integration, guiding them through documentation and diagnosing root causes of errors
• Serve as a tokenization technical resource for delivery and onboarding teams, and as the "voice of the customer" in external engagements
• Partner with Product, Engineering, and other cross-functional teams to improve the processes driving customers' technical onboarding journeys
• Maintain deep, current expertise on Marqeta's product and features, surfacing implementation learnings and customer feedback to Product and Technology
• Communicate confidently and clearly, balancing best practices, regulatory constraints, and Marqeta's evolving platform capabilities

• 5+ years of experience working with enterprise customers, responsible for technical discussions in a sales engineering, implementation, or technical account management capacity 
• Proficient working with APIs (you don’t need to be a developer but you must be comfortable explaining API concepts to our customers)
• Experience with Bruno or Postman. SQL and Datadog are a plus 
• Ability to understand complex enterprise requirements and communicate technical concepts clearly (verbally & in writing), tailoring recommendations based on customer needs and evolving offerings
• Ability to identify customer onboarding  issues and work cross functionally to develop scalable solutions.  Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules
• Experience in the B2B technology space with a knack for understanding what makes businesses tick and what drives their growth
• Strong understanding of payments specifically issuing (e.g. tokenization, networks, point-of-sale)
• Bachelor’s Degree preferred, or equivalent combination of education and experience

• Jason Horner - Director, Card Operations