Field Services Representative I Mfg Indirect -Truss - Surprise, AZ

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

 

PURPOSE

 

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
 

Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness. 
 

Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
 

Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
 

Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
 

Other duties may be assigned.
 

SUPERVISORY RESPONSIBILITIES

 

This job has no supervisory responsibilities.

   

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

High school diploma or General Education Degree (GED), or equivalent combination of education and experience.  This position is considered entry level with on-the-job training available.

 

COMPETENCIES

 

Knowledge of company products 
Knowledge of company product pricing, discount and estimating formulas and guidelines
Strong attention to detail
Knowledge of basic math and measurement skills
Good communication and interpersonal skills
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
Valid Driver’s License
 

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Work is performed on both company and customer sites and involves driving to customer locations.
Subject to both typical office environment and outside locations with temperature and weather variations.
May involve walking on uneven ground of a potential customer construction site.