Ocean Import Agent - Charleston, SC

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.  

We have an exciting opportunity for an OCEAN IMPORT AGENT with excellent communication and customer service skills.   Accuracy and timely movement of freight and information is a key component for this position.   This position will be based at our Charleston, SC Location.

 

Key Responsibilities:



Quoting, account creation, SOP responsibility
Confirm all shipment information with origin to initiate shipment- Knowledge of Inco terms
required
Receive and validate customers order including shipping documents, SLI, EIN, credit application
Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
Verify shipment status, review pre-alert and verify Issue shipment handling instructions to operational Ocean Import Processors
Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
Communicate exceptions and shipment status with Customer and Ocean Import Processor
Work with Accounts Receivable
Increase customer satisfaction and business share through regular contact (i.e., phone, email, possible
visits)
Initiate customer reports 
 

Skills / Requirements:



Minimum 1 year experience with ocean imports/ exports
Strong Understanding of Ocean Import/Export regulations and documents. 
Need to be able to work, communicate, and resolve problems that arise in the movement of product into/out of the US
Attention to detail and excellent oral and written skills required, some customer service
experience desirable
A quick learner with a “Can-Do” attitude and strong prioritization skills
Exceptional customer service skills
Strong computer skills (Excel, Word, PowerPoint)
Cargo Wise systems knowledge is a plus
Hazmat certification is a plus
 



Pay Range: $21.23 - $28.31/hr. (Based on Experience)