Purchasing Coordinator - Stow, OH

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

POSITION SUMMARY:

The Purchasing Coordinator supports day-to-day purchasing execution through accurate transaction processing, supplier follow-up, purchase order promise date maintenance, and timely resolution of routine Customer Service escalations. This role helps ensure supplier compliance with shipping requirements, maintains organized issue records, communicates routine updates to internal partners, and escalates non-routine commercial or supply issues to the appropriate Purchasing team member.

KEY RESPONSIBILITIES:

Supplier Shipping Terms, Conditions, and Exception Escalation - Monitor supplier compliance with shipping terms, routing instructions, documentation requirements, and applicable purchase order requirements. Track open exceptions, follow up to closure, and escalate unresolved, recurring, commercial, policy-related, or Buyer-owned issues as needed.
Customer Service Escalation Support - Review assigned Customer Service escalations by researching order status, supplier commitments, shipment details, and purchasing records. Provide accurate updates and close requests in accordance with standard work and service expectations.
Supplier Purchase Order Confirmations and Promise Dates - Confirm suppliers have received purchase orders, obtain acknowledgements when required, and maintain supplier-confirmed promise dates in the ERP system. Follow up on missing, outdated, or changed confirmations and communicate updates to affected partners.
Transactional Purchasing Support, Standard Work, and Improvement - Perform routine purchasing data entry, record maintenance, status updates, documentation, and follow-up activities in accordance with documented processes. Identify recurring transaction issues and recommend practical improvements that increase accuracy, responsiveness, and efficiency.
Other Support as Assigned - Provide additional administrative and transactional support based on business needs and workload priorities.

WHO YOU ARE (Qualifications)

High school diploma or equivalent required. Additional education in business, administration, supply chain, or a related field is helpful but not required.
Prior experience in purchasing, supply chain, customer service, order management, or administrative support helpful but not required.
Strong attention to detail and accuracy in data entry, record maintenance, and transaction processing.
Ability to research order status, supplier commitments, shipment details, and purchasing records to support issue resolution.
Clear written and verbal communication with suppliers, Customer Service, and internal purchasing partners.
ERP system experience, including purchase order maintenance, promise date updates, and basic transaction entry.
Microsoft Excel proficiency for tracking open issues, follow-up activity, supplier responses, and basic reporting.
Proficiency with Outlook, Microsoft Teams, supplier portals, or order tracking tools used to communicate updates and manage follow-up activity.
Ability to follow standard work, recognize recurring exceptions, and escalate issues requiring Buyer or management involvement.
Reliable follow-through and ownership of assigned issues through closure.
Strong organization and ability to manage multiple open follow-ups with urgency and accuracy.
Customer-focused mindset with responsiveness to internal partners and service escalations.
Process discipline and willingness to identify practical improvements to improve accuracy, responsiveness, and efficiency.
Adaptability to shifting priorities, workload changes, and routine business needs.
1ST 6 MONTHS DELIVERABLES:

Days 1-30:
Complete Purchasing Coordinator onboarding and become familiar with purchasing standard work, ERP transactions, supplier communication expectations, and escalation channels.
Begin supporting assigned routine purchasing activities, including purchase order acknowledgement follow-up, promise date follow-up, supplier status updates, documentation, and record maintenance.
Review current shipping terms, routing instructions, and Customer Service escalation processes to understand expectations for issue resolution and supplier compliance follow-up.
Days 31-90:
Independently manage assigned Customer Service escalations by researching order status, supplier commitments, shipment details, and purchasing records, then providing timely and accurate updates through closure.
Maintain supplier order acknowledgements and supplier-confirmed purchase order promise dates with a focus on accuracy, timeliness, and communication of changes that impact internal partners or customer expectations.
Track routine supplier shipping exceptions, document outcomes, and escalate unresolved, recurring, or non-routine issues to the appropriate Buyer or Purchasing team member.
Days 91-180:
Consistently meet role expectations for transaction accuracy, response time, follow-up discipline, order acknowledgement maintenance, promise date maintenance, and closure of assigned issues.
Identify recurring transaction, supplier compliance, or escalation issues and recommend practical improvements to strengthen standard work, responsiveness, and process efficiency.
 

Demonstrate ownership of assigned transactional purchasing support by maintaining organized issue records, proactively following up to closure, and escalating items requiring commercial decisions or corrective action.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.*