Sales Support Specialist - Atlanta, GA

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

The Sales Support Specialist is a subject matter expert responsible for supporting the full sales lifecycle—from lead generation and contract management to aftersales performance and customer retention. The role requires strong analytical capabilities, stakeholder management, and process excellence to optimize commercial outcomes as it will mainly support strategies to enhance customer satisfaction, enable commercial success, and drive efficient execution across lead generation and after-sales activities. Act as a critical connector between Sales, Analytics, Legal, and Operations to deliver value throughout the customer lifecycle.  Candidates can be located in Atlanta, Miami, or Dallas.




Key Tasks:


Partner with Commercial Owners to proactively prevent churn and improve customer retention
Deliver differentiated customer value through data-driven insights and analytics
Bridge insights between Commercial and Analytics teams to drive informed decision-making
Execute post-implementation reviews and monitor customer satisfaction outcomes
Track customer performance metrics (revenue development, churn, pipeline health) and support continuous improvement
Manage lead generation programs and initiatives by overseeing and optimizing leads to maximizing conversion
Enables Consignee Selling Trips across the US and visiting countries by multiple activities such as project management, track visit effectiveness, ROI, and commercial impact
Manage Contract LifeCycle management processes ensuring contracts are uploaded, managed and accurately coded, supporting with training and adoption initiatives to improve system usage and ensure compliance with internal policies and governance standards
Liaison between sales, customers and internal departments
Support customer problem management and report on results of corrective processes
Generate and review reports and statistics for supporting customers to analyze and prepare for customer business reviews
Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed
Support project implementation, deployment of systems/solutions, and process improvement
·       Support pre- and after-sales activitiescommunication and alignment

Your skills and experience:

6+ years of relevant experience in Sales Support/Sales Operations
Experience in logistics or related industry preferred
Advanced Microsoft Skills required (Excel, PowerPoint, etc.)
Bachelor's degree is desired (Business, Finance, Accounting, Marketing or related field)
Project Management and Data Analytics skills preferred
Ability to manage and prioritize multiple projects, work effectively, independently and in a Team environment, and with excellent verbal and written communication skills
Excellent communication and presentation skills

Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)